Customer Service Representative

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

As a Customer Service Representative I, you will play a critical role within our Order Management Team, serving as the primary connection point between our customers, internal partners, and factory operations. You will be responsible for receiving and processing routine customer orders, inquiries, and complaints, ensuring accuracy and timely follow-through. Your work directly supports Largo’s operational excellence, enabling our production team to meet aggressive deadlines and maintain exceptional service levels. This frontline role is essential to keeping our factory operating efficiently and ensuring every customer receives a best-in-class experience.

How you will do it

• Receive and process routine customer orders with accuracy and attention to detail.
• Respond to inquiries and complaints professionally while ensuring timely resolution.
• Maintain ongoing communication and relationships with assigned customers and sales staff.
• Use knowledge of products, inventory, manufacturing schedules, and availability to support customer needs and align expectations.
• Monitor order status, communicate updates, and proactively address potential delays or issues.
• Serve as the communication link between customers, operations, production, and sales teams.
• Document all customer interactions according to Johnson Controls standards.
• Support continuous improvement activities in order management and customer experience.

What we look for

Required Qualifications

• Associate degree or an equivalent combination of education and experience.
• Minimum of 2 years of customer service, order management, or related experience.
• Strong communication skills with the ability to build relationships across teams and with customers.
• Ability to manage competing priorities in a fast‑paced manufacturing or operations environment.
• Proficiency in MS Office and ability to learn internal order systems quickly.

Preferred Qualifications

• Experience supporting manufacturing, operations, or supply chain environments.
• Familiarity with product configuration, scheduling, or order life‑cycle processes.
• Demonstrated ability to remain calm and solution‑focused when supporting customer escalations.

HIRING HOURLY RANGE: $17 - $23 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of BuildingsYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.