Front Desk Receptionist/Surgery Scheduler

Front Desk Receptionist/Surgery Scheduler

Grand Rapids Surgical Suites is committed to providing our patients with an exceptional outpatient surgery experience in a comfortable and safe environment. Our physicians and staff promote an environment of excellence, quality, compassion, and dignity. Every member of our team is dedicated to providing a warm and caring atmosphere for you and your loved ones.

Front Desk/Surgery Scheduler at Grand Rapids Surgical Suites Interface with visitors, patients, family, and physicians on phone and in person. They are responsible for scheduling patients for the surgery center and assists with insurance verification when needed. The ideal candidate must display excellent telephone etiquette as he/she manages calls of utmost importance to providing quality and continuity of individual patient care.

Essential Functions and Responsibilities:

• Operates telephone system including receiving incoming calls, taking messages, identify nature of business and call.
• Performs clerical duties including distribution of mail and messages, monitoring office supplies, and maintaining postage meter.
• Assist with chart preparation.
• Assist with Admissions. Check in pre-op patients. Copy identification and insurance. Communication with Pre-Op nursing staff.
• Collect patient responsibility as determined by the Insurance Verifier.
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient "add on'' is received by the appropriate staff.
• Communicates changes to schedule to appropriate staff.
• Ensures all required fields in Advantx are completed.
• Works closely with OR director to avoid equipment or supply conflicts.
• Alerts administration when new doctors or procedures are scheduled.

Qualifications:

• High school diploma or equivalent.
• At least 1 year of medical receptionist and surgery scheduling experience.
• Excellent communications skills. Must be able to effectively present information to patients, physicians, and other employees of surgery center.

Benefits USPI offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) Starting PTO accrual is 15 days per year.
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.