Business Analyst Intern

Company Description

​​​​​​​Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Student Exploration and Experience Development (SEED) is a 12-week internship opportunity at Veolia for students to gain hands-on experience in sustainability and ecological transformation. They will work on real-world projects, receive mentorship from industry professionals, and participate in workshops and networking events. The program aims to nurture talent, promote innovation, and foster meaningful connections between students and industry professionals. Overall, the SEED program provides students with the skills, knowledge, and connections needed to make a positive impact in the industry.

Program Dates: June 1, 2026 to August 21, 2026.

Position Purpose: 

Gain hands-on experience supporting a high-impact digital initiative focused on enhancing customer experience through AI-powered Virtual Assistant capabilities within Veolia’s customer portal (MyWater). The intern will work closely with Business Analysis, Product, and Innovation teams to help define user journeys, document functional requirements, and support early-stage solution design and validation. This role is ideal for someone interested in AI applications, digital products, and customer experience.

Primary Duties/Responsibilities: 

• Support the Virtual Assistant initiative by assisting in documentation of user journeys, use cases, and functional requirements
• Translate business needs into clear, structured documentation (process flows, user stories, and functional summaries)
• Assist in identifying customer pain points and opportunities for automation or AI-driven support
• Participate in cross-functional meetings with Product, IT, and Innovation teams; capture notes and key decisions
• Help analyze existing portal functionality to identify top customer tasks and improvement opportunities
• Support testing and validation of features by comparing expected vs. actual behavior
• Assist in preparing materials for stakeholder discussions, demos, and internal alignment
• Shadow and learn from experienced Business Analysts to understand best practices in requirement gathering, stakeholder management, documentation techniques, and professional communication. 

What You’ll Gain:

• Exposure to AI-driven product development (Virtual Assistants / conversational interfaces)
• Hands-on experience working with Product Managers, Senior Business Analysts, AI Architects, Developers and Innovation leaders
• Real-world experience in customer experience design and digital transformation
• Practical skills in requirements gathering, documentation, and stakeholder collaboration
• Exposure to Agile Methodology, including participation in all related ceremonies.

Work Environment:

• Environments vary by internship function from office to field to plant.
• Our aim is to provide tangible industry job experience to each intern.

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is required.
• Pursuing a Bachelor’s degree in Business, Computer Science, Information Systems, Data Science, or related major & have senior status .
• 3.2 Cumulative G.P.A required.

Knowledge/Skills/Abilities: 

• Strong communication skills, including written, verbal, listening, presentation and facilitation skills.
• Demonstrated ability to build collaborative relationships.
• Strong interest in AI, digital products, and/or user experience
• Ability to structure information clearly and think analytically
• Basic familiarity with tools like Jira, Confluence, and diagramming tools is a plus

Additional Information

Pay Range: $21.00 to $25.00 per hour.

Benefits: Interns are considered temporary employees. Medical and basic life insurance coverage is available to temporary employees scheduled to work 20 or more hours per week immediately following 60 days of service. Employees must elect or waive medical coverage within 45 days of their eligibility date.

Veolia observes 11 holidays.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.