Customer Success Manager

Join Aristocrat as a Senior Partner Success Manager, where you will have a crucial role in advancing our ambitious and world-class iGaming offerings. This outstanding chance allows you to work with a team committed to excellence, collaboration, and flawless execution in the fast-paced and competitive online gaming market. As a Senior Partner Success Manager, you will develop the future of Aristocrat Interactive by building positive relationships with key partner accounts, helping them prosper and succeed. What You’ll Do Conduct market analysis and research, communicating findings to key partners to inform strategic decisions. Report game performance, sharing competitive insights that help steer our business. Convey game roadmaps to partners and operators, ensuring prioritized delivery of top-tier content. Collaborate with operators and partners to develop comprehensive marketing plans for our content. Optimize Aristocrat Interactive’s commercial, promotional, and on-site content proposition for customers, ensuring it meets and exceeds relevant benchmarks. Identify and develop business opportunities with our customers by upselling and cross‑selling products, features, content, and new market opportunities. Provide ongoing account management to assigned customers, ensuring their needs are met and exceeded. Attain annual sales objectives, showing skill in accurate and strategic forecasting. Coordinate tracking, reporting, and analysis of performance metrics, showing a keen interest in data and a desire for deeper insights. Lead in-depth monthly and quarterly performance reporting, providing insights, recommendations, and strategic focus points to customers. Ensure educated delivery of both marketing and technical documentation to partners. Handle and prioritize operators’ daily issues in conjunction with internal support functions. Identify and coordinate training requirements to improve partner performance. Support product pipeline prioritization from a commercial value perspective, contributing to continuous improvement decisions. Represent Aristocrat Interactive to assigned partners, taking ownership of relationships and outcomes. Regular travel to meet customers will be encouraged, encouraging strong and lasting connections. What We’re Looking For Experience in a similar iGaming commercial supplier role or technology-based high‑growth industries. Previous experience managing large accounts, demonstrating proven success. An elevated understanding of technology and delivery principles. Experience in making decisions based on data, with a curiosity to explore further for improved insights. A tenacious personality with an inner drive to achieve outstanding results. Strong account and project management skills, showcasing a strategic and goal‑focused approach. Excellent communication, networking, and relationship‑building skills. A passion for online gaming and a detailed understanding of legal agreements related to e‑gaming. The ability to conduct complex negotiations and deliver confident presentations with gravitas. Travel Expectations Up to 25% Pay Range $83,365 - $154,820 per year This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full‑time basis without the need for current or future visa sponsorship. #J-18808-Ljbffr