Fitness Coach

Job Description

Job Description

ABOUT OSTEOSTRONG

OsteoStrong is a global wellness franchise dedicated to helping individuals improve their strength, health, and longevity. We are committed to creating a “raving fan” culture built around meaningful transformation—for both our members and our team.

Our core values shape how we interact with our members, teammates, and community. We believe in creating an environment where people feel supported, valued, and motivated to become the strongest version of themselves.

OUR CORE VALUES

• Honesty: We value transparency, open communication, and constructive feedback.
• Service: We are committed to serving our members and one another at the highest level.
• Kindness: We lead with kindness, compassion, and respect.
• Commitment: We pursue continuous improvement, personal growth, and knowledge-sharing.
• Integrity: We do what we say we will do and hold ourselves accountable.
• Communication: We communicate openly, directly, and respectfully.
• Teamwork: We believe we are stronger when we work together.
• Fun: We create a positive, energetic, and enjoyable environment.
• Gratitude: We approach each day with appreciation, positivity, and purpose.

POSITION SUMMARY

The Session Coach plays an essential role in creating an exceptional member experience. This position guides members through their OsteoStrong sessions, ensures the safe and proper use of equipment and modalities, educates members on OsteoStrong protocols and wellness principles, and helps create a welcoming environment where members feel supported and motivated.

This position is part-time to start, with the potential to grow into a full-time role based on performance, availability, and the needs of the center.

The ideal candidate is personable, dependable, energetic, and genuinely passionate about helping others. They should feel comfortable working directly with members, communicating confidently, following established protocols, and contributing to a positive and collaborative team environment.

COMPENSATION

• Starting pay: $22/hour
• Up to $24/hour based on experience, education, certifications, and relevant background
• Part-time position with potential for full-time hours and expanded responsibilities

KEY RESPONSIBILITIES

Member Experience & Safety

• Welcome members and create a friendly, positive, and engaging experience from the moment they arrive.
• Ensure members understand how to safely and properly use OsteoStrong equipment and modalities.
• Monitor members throughout their sessions and provide appropriate guidance and assistance.
• Maintain a clean, organized, welcoming, and professional center environment.
• Answer member questions and address concerns with professionalism, kindness, and attention to detail.
• Recognize when a member needs additional assistance and communicate concerns to management when appropriate.

Coaching & Education

• Guide members through their OsteoStrong sessions according to established protocols.
• Educate members on OsteoStrong equipment, modalities, protocols, and wellness services.
• Guide new members through orientation sessions according to company standards.
• Accurately and confidently deliver established scripts, protocols, and educational materials.
• Encourage members to remain consistent with their sessions and wellness routines.
• Stay current on OsteoStrong services, protocols, equipment, and educational resources.

Customer Service & Communication

• Assist with inbound and outbound member communications, including phone calls, texts, emails, and appointment scheduling.
• Build genuine relationships with members and contribute to a strong sense of community.
• Provide consistent, attentive, and personalized service that supports long-term member engagement.
• Communicate member needs, questions, and concerns to management when appropriate.
• Follow established company policies, procedures, and communication standards.
• Help create a positive experience for every member, every visit.

Sales & Center Growth

• Educate members and prospective members about OsteoStrong services and membership options.
• Identify opportunities to introduce members to additional services that may complement their wellness goals.
• Support lead follow-up, new member onboarding, and other center growth initiatives.
• Assist with membership tours, consultations, and introductory experiences as needed.
• Contribute to a positive culture that encourages member referrals and long-term engagement.

QUALIFICATIONS

Education

• High school diploma or equivalent required.
• Associate or Bachelor’s degree preferred, or equivalent relevant work experience.
• Background in Kinesiology, Exercise Science, Health & Wellness, or a related field preferred.
• Certified Personal Trainer or other relevant fitness or wellness certification preferred.

Experience

• Minimum of 2 years of experience in retail, sales, customer service, fitness, wellness, or a related field preferred.
• Experience working directly with customers or members in a service-oriented environment is highly valued.
• Experience in a fitness, wellness, hospitality, or healthcare-related environment is a plus.

KEY SKILLS & COMPETENCIES

• Excellent communication and interpersonal skills.
• Warm, friendly, and approachable personality.
• Strong customer service mindset with a genuine desire to help others.
• Ability to build rapport and develop lasting relationships with members.
• Professional, dependable, and accountable work ethic.
• Strong organizational skills and attention to detail.
• Ability to confidently learn and deliver structured scripts, protocols, and educational material.
• Comfortable communicating with members in person, by phone, text, and email.
• Ability to work independently while also contributing effectively to a team.
• Basic proficiency with Microsoft Office, scheduling software, email, and other computer-based systems.
• Ability to understand, follow, and consistently apply company policies and established protocols.
• Comfortable learning new technology, equipment, and wellness concepts.
• Positive, energetic attitude and willingness to contribute to a fun team environment.

PHYSICAL REQUIREMENTS

• Ability to sit, stand, and walk for extended periods during scheduled shifts.
• Ability to demonstrate and assist members with the proper use of equipment.
• Ability to lift and carry up to 15 pounds as needed.
• Ability to maintain an active and engaged presence throughout member sessions.
• Ability to perform repetitive movements associated with normal center operations.

WHAT SUCCESS LOOKS LIKE

A successful Session Coach consistently creates an experience that makes members feel welcomed, supported, educated, and valued .

They take ownership of their responsibilities, communicate effectively, follow established protocols, and build genuine relationships with members. They contribute to a positive team culture, provide exceptional service, and help create an environment where members are excited to return and continue working toward their wellness goals.

GROWTH OPPORTUNITY

We are looking for someone who wants to grow with the center , not simply fill a position. This role is designed to begin part-time, with the opportunity for increased hours and potentially a full-time position as the right candidate demonstrates strong performance, reliability, leadership, and commitment to our members and team.

OsteoStrong is a cutting-edge wellness company focused on improving bone density, strength, balance, and overall health through a unique, non-invasive system. Using advanced osteogenic loading technology, OsteoStrong helps members of all ages achieve measurable results in just minutes per week—without traditional workouts or medications.

Our mission is to empower people to live stronger, healthier, and more active lives. We pride ourselves on delivering a personalized, supportive experience where members feel motivated and cared for every step of the way.

With a fast-growing network of locations worldwide, OsteoStrong offers exciting career opportunities for individuals passionate about health, fitness, and making a meaningful impact in their community.

Company Description

OsteoStrong is a cutting-edge wellness company focused on improving bone density, strength, balance, and overall health through a unique, non-invasive system. Using advanced osteogenic loading technology, OsteoStrong helps members of all ages achieve measurable results in just minutes per week—without traditional workouts or medications.\r\n\r\nOur mission is to empower people to live stronger, healthier, and more active lives. We pride ourselves on delivering a personalized, supportive experience where members feel motivated and cared for every step of the way.\r\n\r\nWith a fast-growing network of locations worldwide, OsteoStrong offers exciting career opportunities for individuals passionate about health, fitness, and making a meaningful impact in their community.