Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has been serving the community since 1997, and today were a close-knit team of five. Before opening the agency, I worked in State Farm claims operations, which gave me a strong foundation for helping customers with confidence and care.

Community involvement is at the heart of what we dowe support local schools by donating t-shirts and water bottles and are always looking for ways to give back. Inside the office, weve built a supportive, family-like culture where team members help each other succeed, and we value building strong, lasting relationships with our customers. We also offer paid holidays and regular team bonding activities to keep our culture fun and connected.

If youre looking for a welcoming place where you can grow alongside a supportive team and make an impact in your community, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kathy Landers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.