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Front Office Manager

$17 - $20 per hour

Pathways Within

Job Description

Job Description

Location: Alternating between Massapequa and Garden City offices

Position Type: Part-Time with the opportunity for full time w/ benefits

Working Hours: Monday - Friday: 9 AM - 3 PM OR Monday - Thursday: 2 PM - 8 PM

At Pathways Within, we offer a collaborative approach to wellness and mental health services, encompassing modalities such as mental health therapy, acupuncture, and massage. Our values revolve around collaboration, work/life balance, and ongoing professional development through education.

Position Overview: Seeking a Front Desk Manager to act as the crucial connection among clients, providers, and external referrals. This role demands a deep comprehension of mental health therapy modalities and wellness services, alongside top-notch communication and organizational abilities. The perfect candidate will foster client relationships, deliver exceptional service, and nurture a collaborative atmosphere. This role reports directly to the Clinical Directors.

Compensation:

$17 - $20 hourly

Responsibilities:
  • Providing prompt responses to client inquiries via phone, email, and in-person interactions.
  • Facilitating connections and managing referrals to appropriate providers within the wellness center.
  • Efficiently scheduling appointments and coordinating client care across various services.
  • Ensuring accurate and well-organized client records are maintained in EHR systems like Vagaro, Jane, and Simple Practice.
  • Collaborating closely with providers to stay informed about service offerings and address client needs effectively.
  • Assisting in the smooth 360 onboarding process for new clients to ensure a seamless experience.
  • Creating a welcoming and hospitable environment for clients upon their arrival.
  • Completing insurance verification for new clients

Qualifications:
  • A bachelor’s degree in a mental health or wellness-related field is highly preferred
  • Thorough knowledge of mental health therapy techniques and wellness services is essential.
  • Proficiency in Microsoft Office, Vagaro, Jane, Simple Practice EHR, and Google Drive is required.
  • Exceptional communication skills and the ability to interact effectively with others are necessary.
  • Strong organizational skills and the ability to handle multiple tasks efficiently are crucial for this role.
  • Previous experience in working in a fast-paced customer service environment (ei, call center, doctor's office, etc) strongly preferred
About Company

Pathways Within is a large collaborative environment with locations in 5 areas of Nassau and Suffolk County. We service clients of all ages and in various states.

Benefits of Working with Us

  • Access to group benefits (401(k) with a match available after the probationary period for full-time staff
  • Access to health insurance and other company benefits for full-time staff
  • Access to the learning library and growth opportunities
  • Discounted services and products are offered
  • Engaged company culture, including full office lunch hour, staff activities monthly, friendly atmosphere
Vacancy posted 3 days ago
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