Customer Service Assistant

Job Description Job Description Customer Service Center Assistant Location: Bellevue, WA Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay: $21.75/hour Position Summary The Customer Service Center Assistant supports non-emergency medical transportation services in a fast-paced environment. This role is responsible for data entry, email correspondence, transportation scheduling, report preparation, and ensuring transportation requests are processed accurately and within required timelines. Essential Duties and Responsibilities Determine client eligibility for Medicaid-funded transportation services. Schedule transportation requests received through email, fax, online portals, and other non-phone methods. Process transportation requests accurately and in a timely manner. Perform data entry and maintain records within scheduling software. Prepare reports using Microsoft Excel, Power BI, and other software tools. Respond to customer and client inquiries through email and other communication channels. Track and meet contractual deadlines and service requirements. Maintain accurate documentation and records. Perform administrative support tasks and offline processing work. Assist with additional duties as assigned. Qualifications/Requirements High school diploma or GED preferred. Strong customer service, verbal communication, and written communication skills. Proficient in Microsoft Word and Excel. Ability to learn and use multiple software systems and online platforms. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving skills and ability to identify solutions. Experience in a social service, healthcare, or customer service environment preferred. Experience working with diverse populations, including seniors and individuals with disabilities, is a plus. Reliable attendance and ability to report to work during adverse weather and emergency conditions. Express Employment Professionals