Call Center Representative

Job Category Customer Service In this role, you will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience. Essential Functions CUSTOMER SERVICE: Assist customers who are experiencing a vehicle breakdown Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction Index (CSI) scores WORK FLOW MANAGEMENT: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units Coordinate outside repair with vendors and customers ADMINISTRATIVE: Effectively handle all incoming calls and follow up calls Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc… All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews ADDITIONAL RESPONSIBILITIES: Performs other duties as assigned Contribute to making the call center a great place to work Display a courteous and positive attitude daily The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays. Schedule Must be open to working a shift with a start time between the hours of 7:00am - 8:00pm. An 8:00pm shift start is considered 2nd shift. Salary Salary: $18.00/hr, - shift differential of $1.00 is given if placed on 2nd shift. Remote Position - Remote Training - Start date: September 14, 2026 Prefer those with prior call center experience. Skills and Abilities Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown. Strong verbal and written communication skills. Capable of multi-tasking, highly organized, with excellent time management skills. Flexibility to operate and self-driven to excel in a fast-paced environment. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.). Ability to work independently and as a member of a team. Detail oriented with excellent follow-up practices. Apply effective phone skills. Ability to work in a fast paced environment with occasional process changes. Embrace change and growth as the call center is growing at a rapid pace. Qualifications H.S. diploma/GED required. Three (3) years or more in Customer Service with issues resolution required. Travel None. DOT Regulated No. Benefits Information medical prescription dental vision life insurance and disability insurance options paid time off for vacation illness bereavement family and parental leave tax-advantaged 401(k) retirement savings plan Equal Opportunity Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Ryder Pay Transparency Policy. Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io or View phone number on click.appcast.io. Our Culture & Commitment At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act #J-18808-Ljbffr