Relationship Banker

Pay Range: $18.50 - $23.42 The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing consultative service to meet both internal and external customers’ needs. The incumbent will process moderate to complex transactions accurately in accordance with policy, open and process all new deposit account types and consumer lending transactions, educate customers, and refer & cross‑sell appropriate products and services. Interaction may occur in person or over the telephone. Education and Experience High School Diploma or Equivalent Minimum one year experience in related banking positions preferred Previous customer service, sales and consumer lending experience preferred Skills and Abilities Proficient reading, writing, communication and mathematical skills Basic knowledge of Decision Pro, Loan‑to‑Value and Debt‑to‑Income calculations, and reading credit reports Ability to identify and analyze situations and/or information using certain criteria and resolve issues and problems Ability to approach, identify, and conduct in‑depth conversations with customers to identify needs and opportunities Organizational, interpersonal and customer relations skills including problem solving and decision making Ability to function in a fast‑paced, ever‑changing environment and work well with people as a team Proficient computer skills Unique Job Characteristics and Requirements Gain full knowledge of consumer lending in preparation for NMLS Certification under the S. A. F. E. Act of 2008 and become familiar with approval requirements. (Ability to obtain NMLS Certification is preferred but not required) Tasks Performed 45% Process daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency, including routine and non‑routine teller transactions in accordance with policy and procedures; perform various administrative duties such as maintaining records, preparing forms, reports, daily vault balancing, and completing the branch audit. Adhere to security measures and controls to minimize potential losses. Provide system overrides as required at the discretion of the Branch and Market Manager. 45% Provide consultative customer service to ensure a clear understanding of customer needs versus wants, deliver viable solutions, and engage in referral and relationship management. Provide services to customers, including deposit account opening, consumer lending transactions, and referrals to appropriate business partners. Possess working knowledge of lending, including discussion of credit reports and scores. Conduct sales and service calls to existing and potential customers to meet needs and prospect new leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. 5% Participate in community events that support the Community Reinvestment Act (CRA). 5% Perform other duties as assigned, which may include providing guidance and conducting training for other employees. Physical Requirements Communicate effectively with internal and/or external customers Stationary 50% of time Move about within or between locations Bend, twist, crouch, squat Move objects up to 20 lbs Benefits for Full‑Time Employees Generous Paid Time Off : At least 22 days annually, prorated in the year of hire. Parental Leave : Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage : Ensuring your overall health and well‑being. Flexible Spending Accounts : For healthcare and dependent care expenses. Employer‑Paid Disability Coverage : Both short‑term and long‑term, with an option to purchase additional long‑term coverage. Life Insurance : Employer‑paid basic life insurance, with an option to purchase supplemental coverage. Voluntary Benefits : Including hospital, accident, and critical illness coverage. Retirement Plans : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. Adoption Assistance : Supporting your growing family. Tuition Reimbursement : Invest in your education and career growth. Employee Assistance Program (EAP) : Access to support and resources. Pet Insurance : For all your furry friends. Financial and Banking Services : Various banking services benefits and financial planning assistance. Benefits for Part‑Time Employees Working 20+ Hours/Week Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage : Ensuring your overall health and well‑being. Voluntary Benefits : Including hospital, accident, and critical illness coverage. Generous Parental Leave : Six weeks of paid leave at 100% of your salary. Benefits for All Part‑Time Employees Retirement Plans : Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future. Paid Sick and Safe Leave : For your health and safety. Employee Assistance Program (EAP) : Access to support and resources. Financial and Banking Services : Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. #J-18808-Ljbffr NBT Bank