Account Executive

Account Executive – SaaS Retail Software

Celerant Technology Corp. is a leading provider of state-of-the-art multichannel retail software; enabling retailers of all verticals to more efficiently and effectively maintain operations and increase profitability. Our advanced software manages all channels of retail through one system with real-time inventory visibility, allowing retailers to better serve customers in stores, online and on-the-go.

Celerant Technology is a successful software company that is rapidly expanding. The main headquarters are located in Iselin, New Jersey, with additional offices in Atlanta, GA Westminster, CA, and Texas. Celerant offers a few different all-in-one systems, including Stratus Retail and Retail Star provided by CAM Commerce. All sales, marketing, development, quality assurance, project planning/implementation, training and technical support are completed in-house.

We are looking for a dedicated and client-focused Account Executive to manage and nurture relationships with our retail clients. This role is ideal for someone who thrives on building trust, delivering value, and driving growth through upselling and cross-selling.

As an Account Executive, you will oversee a portfolio of 100-150 existing retail clients, serving as their primary point of contact. Your mission is to ensure client satisfaction, act as a trusted liaison between the client and our internal teams, and help clients maximize the value of our SaaS retail software solutions through education and upselling.

Key Responsibilities:

• Client Relationship Management:
  • Build and maintain strong, long-term relationships with assigned retail clients.
  • Act as the primary liaison between clients and internal departments, ensuring clear communication and timely resolution of issues or requests.
  • Proactively engage with clients to understand their needs, challenges, and goals, positioning yourself as a trusted advisor.
• Education & Upselling:
  • Educate clients on the full range of our SaaS retail software offerings, including point-of-sale systems, eCommerce platforms, and digital marketing tools.
  • Identify opportunities to upsell additional services or features that align with clients' business objectives.
  • Deliver tailored recommendations and product demonstrations to showcase how additional solutions can drive client success.
• Client Advocacy:
  • Act as a voice for the client within the company, advocating for their needs and ensuring they receive exceptional service.
  • Collaborate with sales, customer support, and product teams to address client concerns and implement solutions efficiently.
• Retention & Growth:
  • Monitor client satisfaction and retention metrics, taking proactive steps to address potential churn risks.
  • Consistently achieve or exceed upsell and client satisfaction targets.
• Team Collaboration:
  • Participate in annual team weeks with the account executive team, as well as sales and marketing teams, to align on goals, strategies, and best practices.
  • Contribute insights and feedback from clients to help refine and improve our products and services.

Qualifications:

• Proven experience in account management, client success, or a similar role, preferably within the SaaS or retail technology industry.
• Exceptional interpersonal and communication skills, with a talent for building trust and rapport.
• Strong organizational and time-management skills, capable of managing a large client portfolio effectively.
• Experience educating clients on technical solutions and identifying upsell opportunities.
• Tech-savvy and comfortable using CRM tools (e.g., HubSpot) and communication platforms.
• Self-motivated and results-driven, with a passion for delivering exceptional client experiences.
• Ability to work effectively in a fully remote environment.

Preferred Experience:

• Background in SaaS, technology, or retail.
• Familiarity with retail software solutions such as POS systems, eCommerce platforms, and digital marketing tools.

Why Join Us? At our company, we believe in empowering businesses with innovative retail software solutions. As an Account Executive, you'll play a crucial role in helping clients succeed while contributing to the growth of a forward-thinking company. Join a supportive, collaborative team environment with opportunities for professional development and a chance to make a real impact.

Application Process: If you are passionate about client success and driving growth through education and relationship-building, we'd love to hear from you! Apply today with your resume and a brief cover letter highlighting your relevant experience.

Salary Description 50,000 to 70,000 Per Year