Work Order Processor

Service Department Assistant

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities:

• Fields inquiries to the Service Department
• Opens work orders and maintains control until they are closed and invoiced
• Maintains the service library with current information
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including calculating and submitting charges, and follow-up
• Other duties as assigned

Job Requirements:

• High School Diploma or equivalent experience
• Basic knowledge of accounting practices
• Ability to use Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Bilingual preferred