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Work Order Processor

Tellus Equipment Solutions

Service Department Assistant

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Responsibilities:

  • Fields inquiries to the Service Department
  • Opens work orders and maintains control until they are closed and invoiced
  • Maintains the service library with current information
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including calculating and submitting charges, and follow-up
  • Other duties as assigned

Job Requirements:

  • High School Diploma or equivalent experience
  • Basic knowledge of accounting practices
  • Ability to use Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • Bilingual preferred
Vacancy posted more than 2 months ago

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