Customer Service & Sales Representative

Customer Service & Sales Support Representative

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Phenomenex, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

Phenomenex isn't your typical scientific company. Founded nearly 40 years ago, Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. Be part of our global success and together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

The Customer Service & Sales Support Representative is responsible for providing the highest quality of customer service to internal & external customers. This includes, but is not limited to entering orders, answering customer inquiries via phone, e-mails, and live chat, entering and processing RA's, processing change requests, maintaining the customer file and escalating customer/system issues appropriately.

This position reports to the Customer Service & Sales Support Manager and is part of the Customer Service & Sales Support team located in Torrance, CA and will be an on-site role.

In this role, you will have the opportunity to:

• Provide customer support via phones and emails
• Enter customer orders into CRM system
• Enter and process return authorizations

The essential requirements of the job include:

• High School Diploma or equivalent (GED)
• At least 1 year of experience in customer support

It would be a plus if you also possess previous experience in:

• Microsoft Office and Database Management experience
• Possess an understanding of the functionalities of CRM & ERP systems
• Strong commitment to quality, efficiency, and effectiveness

Phenomenex, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

The hourly range for this role is $23.00 - $27.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.