Care Coordinator- Fresh Meadows

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Fresh Meadows clinic in Queens. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued while also controlling the flow of the appointment. They respond to all phone calls and emails within 2 hours and always within 24 hours. They guide patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5‑star customer service and foster a true community environment for both patients and team members. We value empathy in our team members and a dedication to clinical excellence—whatever your workstyle—above all else. While we are looking for both entrepreneurial big‑thinkers and those dedicated simply to the day‑to‑day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow. Qualifications Previous customer service experience. Hospitable, welcoming, and team‑oriented. Strong communication skills and ability to multi‑task. Strong attention to detail and willingness to grow. BA/BS degree preferred, not required. Exceptional patient service supported by a well‑cared team. Manual dexterity to manipulate office equipment and make written notations. Ability to use computer keyboard 90% of each workday. Hearing acuity to communicate over the telephone. Visual acuity to read information on computer screen. Ability to sit, stand, walk for extended periods of time. Occasionally lift 10 pounds from floor to waist. Success Factors Passion for hospitality and customer service. Self‑motivation and willingness to go above and beyond. Enjoyment of seeking out an opportunity to make an impact daily and connecting with people. Proactive, collaborative, team‑oriented attitude. Celebration of wins and learning from losses with patients, colleagues, and surrounding communities. Core Values Service Passion Empathy Accountability Respect Impact Teamwork Benefits We strive to create an environment that bolsters career growth while providing flexibility and time needed to simply be a human being. Further benefits include: One Medical paid membership. Mental Health benefits with paid time off and support services through Journey Live & employer‑sponsored EAP program. Medical, Dental, Vision benefits. Commuter FSA plan. 401(k) safe harbor match: 100% match of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation (up to 4% of annual compensation). Generous paid time: PTO, floating holidays, company holidays, mental health days. Commuter FSA plans – pre‑tax savings for travel to & from work. Employee perks: discounted rates for entertainment, travel, fitness, insurance plans, gym membership discounts with Blink & Crunch Fitness. Company events: annual summer picnic and holiday awards celebration.

ABOUT US

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri‑State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. They have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com. #J-18808-Ljbffr Spear