Patient Navigator

Job Description

Job Description

Capital Imaging - A Rezolut Partner is looking for a Patient Navigator!

Who is Rezolut?

Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes.

We provide high-quality, cost-effective, fixed-site outpatient diagnostic imaging as well as mobile imaging and health services. In each of our regions, we are the best in radiology, offering all radiology services!

Job Summary

Under direction of the Lead Technologist, the primary responsibilities of the Patient Navigator are to coordinate continuity of care for breast imaging patients, schedule appointments by interfacing with referring physicians’ offices, patients, and patients’ family members, monitor patient flow, assist technologists, organize compliance documentation, assist visitors with their needs, and provide excellent customer service.

Our ideal teammate:

· Is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally.

· Will work under general guidance with some expectation of autonomy.

· Has excellent verbal and written communication skills and strong attention to detail.

· Has the ability to prioritize tasks and to delegate them when appropriate.

· Acts with integrity, professionalism, and confidentiality.

Essential Functions of a Patient Navigator

· Greets customers in a polite and prompt manner.

· Kindly and patiently assist clients by answering their questions and helping with their requests.

· Ensures necessary information/scripts/paperwork are in order prior to patients’ arrival.

· Reviews or completes exam questionnaires with patient as required.

· Scans appropriate information to patient chart in RIS.

· Creates detailed notes in patient chart in RIS documenting pertinent information.

· Assists technologist and Radiologist during biopsy procedures.

· Works callback list and schedules appropriately.

· Confirms appointments and follows-up with patients regarding missed appointments.

· Assures Radiologist receives pathology reports and contacts patient if provider requests.

· Schedules surgical consultations as needed, sends necessary reports and images to surgeon.

· Follows up with providers to ensure receipt of positive findings and all biopsy reports.

· Organizes and mails patient letters.

· Assists with MammoSave texts.

· Troubleshoots patient portal issues.

· Delivers patients to appropriate modality when needed.

· Communicates with technologists to keep patient flow moving.

· Communicates schedule delays with patients and their families.

· Maintains patient confidentiality.

· Sends images/reports to requesting facilities.

· Assists technologists in compiling necessary documentation for MQSA and ACR.

· Demonstrates a working knowledge of employed information systems.

· Demonstrates enthusiastic commitment to providing excellent customer service.

· Maintains telephone call list to notify patients of openings or changes in appointment times and schedule accordingly.

· Maintains work area in a neat and orderly manner.

· Performs other related duties as directed.

Education and Experience

· High School degree or equivalent

· Minimum 5 years healthcare experience required, previous imaging experience a plus.

What We Offer

· Immediately accrue PTO as you work! (Full Time)

· 6 Observed Holidays

· Medical, Dental, Vision, Life and other voluntary insurances for full-time employees

· 401(k) Retirement plan

· Employee Assistance Program

· Rezolut University, a career pathways program to help further your career!

Position Type/Expected Hours of Work

· Full Time