Medical Support Assistant (Advanced)

VA Careers - Medical Support Assistant

Duties include but are not limited to:

• Coordinate with the patient care team to review clinic utilization using reports such as the Clinic Utilization Statistical Summary
• Monitor clinic setup to support clinical needs and make necessary adjustments.
• Develop and maintain effective communication with patients, interdisciplinary teams, medical centers, and outside agencies.
• Assist with communication during inpatient-to-outpatient discharge processes.
• Communicate with non-VA medical facilities as needed.
• Facilitate and process secure messaging between patients and care teams.
• Notify patients of normal lab results.
• Develop and manage tracking systems for follow-up care (consults, tests, etc.).
• Participate in team huddles and meetings to plan and coordinate patient care.
• Set priorities, deadlines, and adjust workflow to meet patient and team needs.
• Reinforce the plan of care and enter appropriate data into the electronic medical record.
• Monitor pre-appointment requirements to ensure the patient is ready for visits or procedures (X-ray, labs, etc.).
• Evaluate patient information and clinic schedules to determine vested status.
• Educate providers about shared patients receiving care from multiple VA or community sources.
• Perform higher-level duties requiring administrative independence and complexity at least 25% of the time.
• Coordinate patient care by interpreting and verifying provider orders per VHA scheduling guidelines.
• Evaluate clinics and provider schedules to accurately schedule Veterans within required timeframes upon discharge.
• Maintain effective communication with interdisciplinary teams, nursing staff, patients, families, VA facilities, and other agencies.
• Facilitate secure messaging with outpatient clinics to ensure timely scheduling for follow-up care across PACT and specialty clinics.
• Problem-solve operational issues and perform administrative follow-up actions.
• Collaborate with various teams to ensure continuity of care.
• Provide clerical support including mailing letters, phone calls, printing labels/armbands, maintaining rosters, and running reports (inpatient roster, morning report, G&L, critically ill lists, OR schedules).
• Accurately process all patient movements (inter-ward transfers, discharges, RAS, AS passes <96 and >96 hours).
• Screen for required administrative and medical documentation (advance directives, organ donation screenings, preregistration info).
• Use programs such as CPRS, VistA, VistA Scheduling, VCM, Microsoft Word, Teams, Morning Report, ICB, Message Manager, When to Work, and Outlook to complete duties efficiently.

Work Schedule: Monday - Friday, 7:30am to 4:00pm or 8:00am to 4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Telework available on a Ad-hoc basis.

Virtual: This is not a virtual position.

Functional Statement #: 53753-F

Permanent Change of Station (PCS): Not Authorized