Customer Success Manager

Dream Big. Go Beyond. Be Unstoppable. About Us Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business. Joining Kyriba means becoming part of a team dedicated to your ideas and individual growth — a team that recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible, and inclusive work environment. Our team is committed to diversity, equity, and inclusion, and we work to ensure that every team member feels they belong, are valued, appreciated, and engaged. Who You Are: You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs — and to effectively communicate how Kyriba will help them become best-run organizations. You are a Customer Success / Engagement professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data-driven insights to life, and you're responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. What sets you apart: You thrive where the path isn't always paved. When you hit a challenge, you roll up your sleeves, figure it out, and move forward. You're entrepreneurial by nature — scrappy, resourceful, and energized by ambiguity rather than slowed down by it. You take initiative before being asked, own problems end-to-end, and have a track record of finding creative paths forward when the obvious route doesn't exist. At Kyriba, that spirit isn't just welcomed — it's essential. This is an impactful role working with our US-based customers and Kyriba's internal teams, and it holds central importance to our ongoing success as a company. As we continue our rapid expansion across North America, you'll play a pivotal role in supporting our growing and diverse US customer base. How You Will Contribute: Engage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements — achieving mutual success across the customer lifecycle Manage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accounts Proactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba — anticipating needs before customers raise them Facilitate regular customer meetings, including executive touchpoints, that measure progress and business impact Take a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goals Establish success and engagement metrics, annual goals, and key objectives with each customer; leverage data and tools to track and deliver against them Forecast risk of revenue loss in your account base by anticipating and proactively planning for customer needs Develop and document account strategies in Customer Engagement Plans; deliver success through value and insight that is relevant and unique to each customer Identify expansion opportunities to grow Kyriba's footprint through additional services and capabilities Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy Facilitate Customer Advisory Councils and support executive-level board member relationships Prioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without needing to be directed at every step Proactively collaborate with cross-functional teams to achieve successful customer outcomes, self-directing work across product, implementation, and commercial teams as needed Travel: 20–30% travel is expected for customer meetings and company events across the United States. Qualifications & Experience: Experience in Customer Success / Engagement, Account Management, or Sales Strong knowledge of SaaS models and value-based engagement Strong business and financial acumen; treasury domain expertise is a plus Track record of driving client adoption, retention, and growth Strong relationship-building, communication, and stakeholder management skills Problem-solving, negotiation, and organizational abilities High degree of accountability and a "can-do" attitude — you own your outcomes Demonstrated ability to operate autonomously in ambiguous or fast-moving environments; you find the path forward without waiting to be handed one Self-starter with an entrepreneurial mindset — you identify what needs to be done, take initiative, and see it through Customer empathy paired with a bias for action: you listen deeply, then move decisively Experience facilitating executive-level meetings and advisory boards is a plus Work Environment: Geographic coverage: You'll support customers across the United States 20–30% travel is expected for customer meetings and company events Our Values Guide Everything We Do Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress. Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us. Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency. Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves. Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations. At Kyriba we value pay transparency and fairness. For new hires, the annual base salary range for this role is $88,240.00 - $121,360.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications. Kyriba also offers a comprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal life. Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. See EEO Law. We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.