Medical Interpreter- Duke Raleigh

Job Title

Perform a variety of interpretation and translation services to assist patients receiving care within the Duke Health System.

Department strongly prefers: Spanish medical interpreter knowledge/experience

Work Performed

Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide documentation as required. Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and health care education) are accurately communicated. Participate as a neutral party as a conduit of information that flows between Duke staff and the patient/visitor. The patient's questions/concerns regarding this information are to be appropriately addressed and documented by Risk Management Directives. Ensure all encounters are recorded in Service Hub. Maintain accurate and timely electronic documentation of all service requests and provisions. Promote customer satisfaction related to Duke services; notify the Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance professional role. Ensure all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitors. Participate in on-call coverage to provide interpretation services during non-business hours and business hours as assigned. Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

Ability to work with diverse populations from various economical backgrounds and age groups. Ability to work as an effective member of a dedicated team. Ability to work in a fast paced Health Care environment with a variety of customer service needs. Accurate and appropriate interpretation skills always. Current N.C. Driver's License with driving record suitable to Duke Van operations and corporate risk management, if applicable.

Minimum Qualifications

Education

High-School Diploma or equivalent. Successful completion of conversation competency testing in secondary language (not applicable to ASL). Knowledge of Medical Terminology.

Experience

Previous experience in a Health Care setting preferred.

Degrees, Licensures, Certifications

For ASL positions: Current North Carolina Interpreter and Transliterator License required. RID National Certification (NIC, CDI, or equivalent) upon date of hire or within 6 months.