Workplace Experience Manager

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Workplace Experience Manager (Hands-On / Working Manager) We are seeking a dynamic and hands-on Workplace Experience Manager to lead day-to-day operations while elevating the overall client and employee experience across one or more client sites. This is a working manager role, ideal for someone who thrives in a fast-paced environment, leads by example, and is equally comfortable rolling up their sleeves as they are driving strategy. Compensation: $105,000 annually About the Role The Workplace Experience Manager plays a pivotal role in delivering exceptional service through strong client relationship management, operational leadership, and team oversight. This individual is responsible for creating an engaging, hospitality-driven workplace while ensuring operational excellence, client satisfaction, and long-term retention within a high-growth environment. Managing a team of up to 25 employees, this role requires a balance of leadership presence and hands-on execution. The Workplace Experience Manager will actively support daily operations while also driving performance, service innovation, and continuous improvement. Key Responsibilities Lead and actively participate in day-to-day workplace operations, ensuring a seamless and elevated experience Build and maintain strong client relationships, serving as the primary point of contact for service delivery Oversee and develop a high-performing team, providing coaching, guidance, and support in a working supervisor capacity Drive service excellence across reception, hospitality, facilities coordination, and workplace services Monitor and manage key performance metrics, service levels, and operational targets Identify opportunities for process improvement, innovation, and enhanced client experience Support business growth initiatives, including identifying opportunities to expand services Manage budgets, vendor relationships, and financial performance to align with client expectations Provide thought leadership on workplace trends, hospitality standards, and best practices What We’re Looking For Bachelors Degree Proven experience in workplace experience or corporate hospitality, Prior experience managing teams, ideally 10–25 employees, in a hands-on leadership role Strong client-facing skills with the ability to build trust and drive satisfaction Operationally strong with the ability to multitask, problem-solve, and execute in real time Financial acumen and experience managing budgets and vendors A proactive, solutions-oriented mindset with a passion for creating exceptional environments If you’re a leader who thrives on being in the action, building strong teams, and creating standout workplace experiences, this role offers the opportunity to make a measurable impact every day. Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.