International Air Import Agent

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Position: International Air Import Agent

Core Responsibilities & Duties:

• Coordinate the transportation of goods by air
• Prepare and process required documentation for International Import Transportation
• Coordinate and manage air import shipments from start to finish
• Communicate with airlines, freight forwarders, and customs brokers to ensure timely and accurate shipments
• Process and track airway bills, shipment documents, and invoices
• Verify and track shipment compliance with government regulations
• Provide excellent customer service by promptly responding to inquiries and concerns
• Track and monitor shipments, providing regular status updates to customers
• Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
• Collaborate with other internal departments such as accounting, sales, and operations to ensure timely and efficient service requirements
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• Other duties as assigned

Job Requirements & Qualifications:

• Minimum of 2-3 years of experience in international import operation
• Previous knowledge of cargo operations preferred
• Cargowise knowledge preferred

What We Offer:

• Competitive base salary
• Two weeks of paid time off within the first year of employment, sick time and holidays
• Company provided life insurance
• Health, vision, and dental insurance options
• Commuter benefit plan
• Optional supplemental life insurance
• 401(k)
• Wellness program

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication