Software Automation Engineer

Job Descriptions:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Software Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Software Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.

Required Qualifications:
5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

LOCATION - Charlotte, NC (CIC- Brevard) - Pheonix, Columbus
SPOTLIGHT - 5.4
CONVERSION - NO
INTV - (2) panel intv

MUST HAVE -
Software - strong communication skills
Preferred - Large Financial exp
Quality and Test Engineering (QTE) is an enterprise product organization that builds and supports self-service testing platforms, frameworks, and standards to enable automated, scalable, and consistent testing across all Lines of Business. Role Objective: Provide senior level functional test automation enablement across Lines of Business (LOBs) by triaging and resolving complex impediments, driving consistent adoption of enterprise testing standards, and supporting nonstandard and edge case applications that fall outside mainstream tool usage. This role operates as an enterprise escalation and enablement function, not as a delivery team resource.

1. Functional Test Automation Enablement & Impediment Resolution
• Act as a senior technical enablement resource to triage, analyze, and resolve functional test automation issues, blockers, and impediments impacting LOB teams.
• Partner closely with LOB Single Points of Contact (SPOCs) to:
o Diagnose complex or systemic automation challenges
o Recommend compliant patterns, configurations, or approaches aligned with enterprise standards
o Drive resolution across tooling, pipelines, test frameworks, and execution models
• Identify recurring impediments and feed actionable insights back into enablement materials, standards, and platform improvements.

2. Level 3 (L3) Support via Office Hours & Escalation Channels
• Serve as Level 3 technical support for Functional Test Automation during established Office Hours and enterprise chat channels.
• Handle escalations that exceed L1/L2 support capabilities, including:
o Complex framework behavior
o CI/CD integration issues
o Test execution failures with non obvious root causes
• Ensure timely, high quality responses that unblock teams and reduce downstream delivery risk.

3. Support for Niche, Edge Case, and Non Standard Applications
• Provide targeted enablement and escalation support for:
o Applications outside mainstream or opinionated usage of enterprise test automation tools
o Legacy platforms, atypical architectures, or constrained environments
• Work with product teams and engineering stakeholders to:
o Document viable patterns for non standard use cases
o Identify when exceptions or enhancements are required
o Escalate gaps that require platform or tooling changes

4. Development & Publication of Test Development Standards
• Create, curate, and publish enterprise functional test development standards, including but not limited to:
o Test repository and GitHub structure conventions
o CI/CD pipeline configuration patterns for test execution
o Test tagging, execution strategies, and results management
o Environment aware configuration and data handling practices
• Ensure standards are:
o Practically applicable across diverse LOB contexts
o Accessible, reusable, and adoption oriented
o Maintained and iterated based on real world usage and escalations

5. Knowledge Assets & Enablement Content
• Produce and maintain enablement artifacts such as:
o Reference implementations
o Troubleshooting guides for common and advanced issues
o Decision guides for framework, pipeline, and execution choices
• Partner with platform and product owners to ensure published guidance aligns with supported tooling and roadmap direction.

Out of Scope
• Direct feature development within application delivery teams
• Acting as embedded sprint capacity or side programming resource
• Ownership of application specific test delivery or execution

Expected Outcomes
• Reduced functional test automation escalations and cycle time to resolution
• Improved consistency in test framework usage and CI/CD integration
• Increased supportability for non-standard and edge case applications
• Clear, consumable test development standards that scale enterprise adoption
• Tangible reduction in delivery risk related to functional test automation failures

EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."