Collections Representative

Genesis Collections: Crafting Futures, Exceeding Expectations! Experienced Debt Collector Wanted! Class starting on September 1st, 2026! Location: Phoenix, AZ (On-Site) Schedule: Monday–Friday (No nights. No weekends) | 7:00 AM – 4:00 PM Compensation: $20.00 – $40.00 per hour (Base + Uncapped Commission even eligible monthly bonuses!) Full-Time | Benefits Eligible What Sets Genesis Apart... High Earnings Potential! Strong hourly base plus uncapped commissions designed to reward top producers. Your results directly impact your paycheck. Predictable Schedule No evenings. No weekends. Enjoy work-life balance while still hitting aggressive earning goals. Performance-Driven Culture We recognize and reward collectors who consistently deliver. If you thrive on metrics, leaderboards, and results, you’ll fit right in. Career Growth Opportunities for advancement within a nationally recognized collections organization. Modern Technology Industry-leading tools and systems that help you work accounts efficiently and strategically. Comprehensive Benefits Medical, dental, vision, 401(k) with match, paid time off, paid training, and more. What You’ll Be Doing Managing and recovering delinquent accounts within the multifamily housing sector Negotiating payment arrangements and settlements Maintaining strict compliance with FDCPA and company policies Meeting and exceeding monthly performance goals Documenting account activity accurately and thoroughly Leveraging technology to maximize account resolution What We’re Looking For Minimum 1 year of debt collection experience (required) Strong negotiation and objection-handling skills Proven track record of meeting or exceeding collection goals Professional phone presence and strong communication skills Understanding of accounts receivable and financial concepts Comfortable working in a structured, in-office environment Ability to multitask while maintaining compliance and accuracy Work Environment & Requirements In-office position in Phoenix, AZ 85053 Monday–Friday, 7:00 AM – 4:00 PM Comfortable working at a desk using phone and computer systems throughout the day 6+ hours a day Application Question(s) Are you comfortable working in-office from 7:00 am to 4:00 pm, Monday- Friday? (With two paid 15 min. breaks and a one hour unpaid lunch) Requirements Qualifications: High School Diploma or equivalent. 1-2 years of prior experience with multifamily residential properties. Must be able to type 40 wpm. Must have a reliable transportation. Customer service skills. Strong communication skills. Computer knowledge with the following software: MS Office and Yardi software for property management. Knowledge of Fair Housing rules and regulations. Physical Demands Sitting for long periods of time using a computer and telephone systems, up to 4 – 8 hours a day, 5 days a week. Repetitive hand and wrist movement, up to 4-8 hours a day, 5 days a week. Benefits 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Referral program Retirement plan Vision insurance #J-18808-Ljbffr