Customer Service Representative

Customer Service Representative

Pay: $25-30/hr (depending on experience)
Duration: Contract Assignment
Schedule: Monday-Friday, Full-Time

Position Overview

We are seeking an experienced Customer Service Representative to support customers through phone, email, and system-based interactions. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has experience managing customer inquiries, orders, and account-related issues while coordinating across multiple internal teams.

The successful candidate will provide exceptional customer support, document customer interactions accurately, and ensure timely resolution of customer concerns while maintaining a professional and customer-focused approach.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels
• Resolve customer concerns, complaints, and service-related issues in a timely and professional manner
• Process and track customer orders, shipments, backorders, and account requests
• Document customer interactions, case notes, and resolutions accurately within company systems
• Coordinate with internal departments including Sales, Operations, Technical Support, Quality, and Logistics to resolve customer issues
• Maintain accurate records and ensure compliance with established processes and procedures
• Research and troubleshoot order, product, shipping, and account-related concerns
• Provide customers with updates regarding order status, product availability, and issue resolution
• Support continuous improvement efforts by identifying recurring customer issues and process improvement opportunities

Qualifications

Required:

• 3-5+ years of customer service experience
• Experience in high-volume customer support, call center, account support, or order management environments
• Strong phone communication skills with excellent written follow-up and documentation abilities
• Experience working with multiple business systems such as CRM, ERP, order management platforms, Microsoft Excel, and Outlook
• Proven ability to resolve customer issues, follow established procedures, and collaborate across departments
• Professional and polished communication skills with the ability to remain calm and effective when handling challenging customer situations

Preferred:

• B2B customer service experience
• Experience supporting order management, shipping, product availability, backorders, and customer accounts
• Background in healthcare, insurance, pharmaceutical, patient support, or other regulated customer service environments
• Experience with SAP, Salesforce, CRM platforms, or other ERP systems
• Experience supporting complex products, services, or technical offerings

Nice to Have:

• Medical device, diagnostics, or healthcare product experience
• Point-of-care, laboratory, or hospital customer support experience
• Experience coordinating quality complaints, returns, replacements, or non-conformance processes
• Experience partnering with sales, technical, and operational teams to resolve customer concerns

Key Skills

Customer Service, Call Center Support, Account Management, Order Management, CRM, ERP, SAP, Salesforce, Customer Relations, Case Documentation, Order Processing, Shipping Coordination, Problem Resolution, Excel, Outlook, B2B Customer Support, Healthcare Customer Service