Patient Escort/Messenger 40hr 1pm-930pm rotating weekends and holidays

Summary
Responsible for providing safe and efficient transportation for patients within the healthcare facility. Facilitates the timely delivery of messages, documents, and supplies to various departments, ensuring effective communication and support throughout the organization.

Does this position require Patient Care?
Yes

Essential Functions
-Escort patients to and from various locations within the healthcare facility, such as examination rooms, diagnostic areas, operating rooms, or other treatment areas.


-Ensure the safety and comfort of patients during transportation, taking into account their specific needs and mobility limitations.


-Follow established protocols and procedures for patient transportation, including the use of appropriate equipment, such as wheelchairs or stretchers.


-Receive and prioritize messages, documents, and supplies for delivery throughout the facility.


-Deliver messages and documents to appropriate recipients, ensuring accuracy and confidentiality.

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in a healthcare or customer service-related role. 1-2 years preferred
Knowledge, Skills and Abilities
- Strong communication and interpersonal skills, with the ability to interact effectively with patients, visitors, and staff members.
- Basic knowledge of medical terminology and healthcare procedures.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Physical stamina and the ability to perform repetitive tasks, such as pushing wheelchairs or transporting patients.
- Excellent customer service skills, with a compassionate and patient-centered approach.
- Ability to maintain confidentiality and adhere to ethical standards in handling sensitive information.


Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.