Member Services Representative, Title Servicing

Job Responsibilities Answer department ACD calls from members and provide timely assistancePerform clerical duties related to security liens, title transfers, and lien releasesReview, maintain, and track title files and reportsAssist members and Credit Union staff with title processing and ownership transfersSupport state filings and lien recording activitiesCommunicate with field staff through telephone, email, and faxInteract with various state motor vehicle departments regarding title-related activitiesReview loan documents for accuracy, completeness, and legalityResearch member inquiries and provide appropriate solutions in a timely mannerDeliver professional and positive member servicePromote positive relationships and service excellence within the organizationCross-train on Member Services Representative duties to provide operational coverage as neededMaintain the security and confidentiality of account and member informationEnsure work is performed in compliance with applicable laws, regulations, and Bank Secrecy Act requirementsWork effectively in a fast-paced, high-volume environmentPerform multiple tasks while maintaining accuracy and attention to detailCollaborate with team members and internal stakeholders to meet service requirementsPerform additional duties as assigned Skills Customer ServiceMember ServicesTitle ProcessingTitle TransfersLien ReleasesSecurity Lien ProcessingState FilingsLien RecordingsLoan Document ReviewBanking OperationsCredit Union OperationsData EntryMicrosoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointBasic MathematicsData AnalysisTelephone and Email CommunicationWritten and Verbal CommunicationOrganization and Attention to DetailMultitaskingTime ManagementProblem SolvingTeamworkConfidentialityRegulatory ComplianceSpanish Language Skills Preferred Education/Experience High School Diploma or GED #J-18808-Ljbffr SGS Consulting