Implementation Manager

Job Description

Job Description

Description:

What you’ll do

In a few words… Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

From overseeing the implementation of new clients, products, and services to managing client relationships for all our accounts, the Client Success Team focuses endlessly on looking for ways to satisfy every single client’s need! As part of the Implementation Team you’ll be ensuring that all implementation aspects regarding new clients, products and services are tracked and delivered.

As our Implementation Manager you will be responsible for adding new clients to Darwin (proprietary adjudication platform) based on the agreed-upon contractual obligations. You will manage the overall implementation, execution, and completion of the process while ensuring consistency with company strategy, commitments, and goals. You will serve as a primary point of contact for internal as well as external stakeholders and clients during the implementation phase of each project. This includes day-to-day interface on project commitments and updates, leading stakeholder, and client meetings, and ensuring project delivery is appropriate, timely, and accurate.

The fundamentals for the job…

• Oversee the effective, accurate, and timely transition of new clients into Darwin (proprietary adjudication platform).
• Establish implementation project plans, support, define, and gather requirements, outline project objectives, and define implementation success.
• Lead client communications and presentations throughout the implementation process, facilitate client meetings, maintain notes, and constantly assess progress against key milestones.
• Manage 1 or more small to medium-sized implementations.
• Proactively identify execution risks and develop solutions to address them.
• Coordinate and collaborate with internal and external subject matter experts (SME) to facilitate the gathering of requirements for a successful implementation.
• Provide excellent customer service and oversight to build and maintain trusting relationships with clients and any associated third parties.
• Support the development of internal implementation and project management best practices.
• Implementation teams will provide support during the stabilization period after going live for 45 days during the transition to operational support teams.
• Lead joint workgroup calls and clarification sessions to ensure prompt attention of issues or risks.
• Identify and resolve or escalate issues and conflicts within the project implementation.
• Lead site visits, conference calls, and related responsibilities to ensure requirements are gathered using a consultative approach.
• Participate in E2E testing to ensure that claims processing requirements documented in the requirements gathering are working accurately. If applicable, you must make sure any identified gaps get fixed.
• Manage and update implementation statuses as needed by providing weekly/monthly/quarterly progress reports to senior leadership and clients.

Requirements:

What we expect of you

The bold requirements… 

• Bachelor’s degree or Master’s Degree in a related area. (In lieu of a degree, equivalent relevant experience may be considered.)
• 6+ years or more of applicable experience in client onboarding and implementations and/or client management.
• Demonstrated experience leading large teams and meeting schedule milestones for a large system implementation or transition.
• Experience balancing operational and client-facing tasks to ensure successful execution.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only).
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to haves… 

• Experience in Project Management or gathering business requirements.
• Experience within the PBM technology sector.
• Experience in insurance, pharmacy, and/or healthcare.
• Project Management Professional Certification.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Abarca Health LLC does not sponsor employment visas at this time.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.