D365 Business Central Manager

About the Role My client is a growing organization that continues to expand through acquisition, and we are looking for a D365 Business Central Manager to sit at the center of that growth. This is a player/coach role - you will be hands-on in the system while also leading a team, managing vendor relationships, and partnering closely with executive leadership to drive our ERP strategy forward. As this organization brings new businesses into their portfolio, you will play a critical role in onboarding them onto Business Central, ensuring our Manufacturing and Finance modules are configured correctly, and building the reporting infrastructure that leadership needs to make decisions. If you thrive in a fast-moving, acquisition-driven environment and love both the technical and strategic sides of ERP management, this role was built for you. What You'll Do Own and manage the day-to-day operation, support, and continuous improvement of our D365 Business Central environment across the organization Lead BC migrations and onboarding efforts as the company acquires new businesses - configuring, testing, and going live on Manufacturing and Finance modules for each new entity Serve as the primary hands-on BC resource - getting into the system, resolving issues, supporting users, and driving configuration improvements directly Lead and mentor a small internal BC team, setting priorities, managing workloads, and developing team members in a player/coach capacity Manage the help desk function for BC - triaging support requests, setting SLAs, and ensuring timely resolution of issues across the organization Own vendor and partner relationships - managing BC implementation partners, holding them accountable to deliverables, and ensuring the organization receives quality support Partner with executive leadership to align ERP strategy with business goals, provide system updates, and translate technical topics into clear business language Build and maintain reporting solutions using BC native reporting and SSRS to support operational and financial decision-making Develop Power Automate workflows to streamline and automate business processes across the platform Support month-end and year-end close processes in partnership with the finance team, ensuring BC is performing accurately and efficiently Identify opportunities to improve system utilization, reduce manual workarounds, and drive adoption of BC best practices across acquired entities Required Qualifications Hands-on experience with Microsoft Dynamics 365 Business Central - functional depth in both Manufacturing and Finance modules is required Experience supporting or leading BC migrations in an acquisition-driven or multi-entity environment Strong understanding of manufacturing operations within BC - production orders, BOMs, routings, work centers, and capacity planning Solid grounding in finance and accounting processes - general ledger, accounts payable/receivable, month-end close, and financial reporting Proven experience managing vendor and partner relationships - holding external partners accountable and driving quality outcomes Experience managing or leading a help desk or IT support function, including ticket triage, prioritization, and SLA management Hands-on reporting experience using BC native reporting tools and SSRS Experience with Power Automate for business process automation within the BC ecosystem Strong communication skills - comfortable presenting to and partnering with executive leadership Player/coach mentality - willing to roll up your sleeves while also leading and developing a team Nice to Have Power BI experience - building dashboards and reports connected to BC data Microsoft certification in D365 Business Central (MB-800 or equivalent) Experience with BC in a private equity or acquisition-heavy environment Familiarity with BC integrations - Salesforce, third-party logistics, or other ERP-adjacent platforms Experience with advanced warehousing features in BC Who You Are You are equally comfortable configuring a BC module and presenting a system roadmap to a CFO. You do not wait for problems to escalate - you surface them early, bring solutions, and communicate clearly along the way. You have been through enough BC implementations to know where the complexity hides, and you are not intimidated by the pace of an acquisition-driven organization. You take ownership. When a new business is acquired and needs to get onto BC, you know how to drive that process - from discovery through go-live - without losing momentum on day-to-day operations. You hold your vendors accountable the same way you hold yourself accountable, and your team looks to you for both technical guidance and leadership. Compensation & Work Arrangement Salary: Up to $140,000 base, commensurate with experience Location: On-site in Charlotte, NC - this is a full-time, in-office role; Hybrid after onboarding Full-time permanent position with full benefits package Compensation: Up to $140,000 base Work Type: On-Site | Charlotte, NC | Full-Time Permanent #J-18808-Ljbffr Nigel Frank International