Escalation Engineer with MSP Experience

We’re a fast-growing Managed Service Provider rooted in Manhattan, NY dedicated to delivering modern, high-quality IT solutions for small and mid-sized businesses. Our focus goes far beyond break/fix—we invest in training, documentation, and long-term strategy to help our clients truly leverage technology. We’re a people‑first company that believes in growth, mentorship, collaboration, and giving our team the tools to build exceptional careers. If you want to work somewhere that invests in you, celebrates wins, and encourages continuous learning, you’ll feel at home here. About the Role We’re looking for a Escalation Engineer with MSP industry experience to design, support, and maintain client infrastructures across a diverse set of environments. You’ll ensure the stability, security, and performance of client systems while following our best practices and delivering an excellent customer experience. What You’ll Do Support and enhance client network and server infrastructure Administer Windows servers and virtual clusters (VMware/Hyper‑V) Install, configure, and maintain network hardware and systems Monitor performance and remediate issues proactively Administer security tools, permissions, user accounts, email, and threat protection Manage backup/restore processes and disaster recovery workflows Maintain clear and accurate documentation Travel to client sites as needed and participate in on‑call rotation Assist with remote support tickets and project work when required What You Bring MSP experience required 3–5 years in network/system administration Experience with Windows, macOS, Azure/AWS, AD, VMware, Cisco/SonicWall/HP/Aruba, LAN/WAN/VPN Strong understanding of cloud + on‑prem architectures Excellent communication and documentation skills Strong troubleshooting, customer service, and project management abilities $80–95K base + annual bonuses (last year 10.5% of gross income) Hybrid Schedule 401(k) with match (up to 6%) Free gym membership (includes access to a gun range) Generous PTO, all federal holidays, plus your birthday off Extensive training & development: 3-month onboarding program, weekly pro‑dev time, paid cert materials, conferences, camps, webinars, plus hands‑on mentoring #J-18808-Ljbffr Bowman Williams