Information Systems Advisor - Helpdesk Technician

Helpdesk Technician

This is a Non-Civil service position located within the Justice Integration Services Department. The Helpdesk Technician will provide front-line technical support to staff working in the judiciary department of the Metropolitan Government. This role requires both strong technical acumen and exceptional interpersonal skills. Helpdesk Technicians frequently interact with legal professionals and collaborate alongside IT personnel from other Metropolitan Government departments.

Typical Duties

• Respond to Help Desk calls according to the current documented prioritization of calls.
• Document complete and detailed resolutions to all Help Desk calls as well as any and all actions taken that assisted in the problem resolution.
• Deploy workstations, including laptops and desktops, which entails installing and occasionally creating new Windows System images, adding machines to the domain, assigning appropriate computer names and setting up users.
• Participate in team or organizational training sessions and projects that enhance the quality and efficiency of help-desk service.
• Assist in special project-related issues as needed.
• Perform other duties as needed.

Minimum Qualifications

Two (2) year technical degree or the equivalent work-related experience in the following areas:

• Supporting desktops connected to a corporate level network system.
• Windows 10 and Windows 11 installation, configuration, and support.
• Microsoft 365 suite administration and end-user support.
• Network connectivity and support including DHCP, DNS, VPN.

LICENSES REQUIRED Valid Driver License Candidates with accreditations earned in a foreign institute are encouraged to apply. Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Experience with Microsoft SCCM and Intune
• Experience with MDM/Endpoint Management
• Experience with Active Directory
• Familiarity with Remote Desktop tools

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at View phone number on click.appcast.io.