Account Mananger
Sethmar
We are looking for a talented Account Manager to nurture and maintain strong relationships with our clients. The ideal candidate will have a passion for logistics, exceptional communication skills, and a proven track record of managing client accounts within the transportation and logistics industry. This role requires a strategic approach to understanding client needs, identifying opportunities for growth and delivering superior customer service.
What we are looking for this role to do:
Responsibilities include, but are not limited to:
· Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all logistics-related inquiries, requests, and issues
· Understand clients’ business needs and objectives, proactively offering logistics solutions and services that add value and address their requirements
· Collaborate with internal teams, including operations, sales, and customer service to ensure seamless execution of logistics services and exceed client expectations
· Conduct regular business reviews with clients to assess satisfactions, identify areas for improvement, and present innovative solutions to optimize their supply chain operations
· Monitor account performance and key metrics, analyzing data to identify trends, opportunities, and potential challenges, and taking proactive measures to address them
· Stay updated on industry trends, market conditions and competitors’ activities, providing valuable insights to drive business strategy and client retention efforts
Requirements
What you need to bring to the table:
· 1+ year industry experience
· Bachelor’s degree or equivalent work or military experience
· Aptitude to learn new TMS and CRM systems
· Excellent verbal, written and interpersonal communication skills
· Ability to persuade, motivate, influence, and negotiate with others
· Must be able to think quickly and handle high volume situations
· Excellent time management skills
· Ability to build strong cross-departmental relationships
· Ability to thrive under deadlines, drive results, multi-task and work with a sense of urgency
· Remains positive and flexible in an ever-changing environment with shifting priorities
· Detail oriented with strong prioritization and multi-tasking skills
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