Business Operations Manager

Roles and Responsibilities

• Manage and coordinate workforce administration activities, including payroll coordination, employee scheduling, time and attendance, and related workforce processes.
• Develop, maintain, and enhance dashboards and reports covering staffing levels, productivity, overtime, attendance, vacancies, and other key workforce metrics.
• Analyze workforce and operational data to identify trends, variances, risks, and opportunities for process improvement.
• Prepare executive-level presentations, scorecards, dashboards, and performance reports that clearly communicate business and workforce insights.
• Partner with HR, Finance, IT, and operational leaders on workforce planning, reporting requirements, process improvements, and strategic initiatives.
• Monitor data quality and reporting accuracy, investigate discrepancies, and implement processes to improve data integrity.
• Leverage business intelligence and reporting tools to streamline reporting and improve visibility into workforce and operational performance.
• Translate complex data into clear, actionable recommendations for business and operational leaders.
• Support forecasting, workforce planning, and analysis of staffing requirements, overtime, vacancies, attendance, and productivity.
• Identify opportunities to improve operational efficiency through data analysis, reporting automation, and process optimization.
• Maintain documentation and standardized reporting processes to ensure consistency, accuracy, and timely delivery of business information.

Qualifications

• Bachelor’s degree or equivalent experience in Business, Business Analytics, Human Resources, Information Systems, Healthcare Administration, or a related field.
• Experience in business operations, workforce operations, payroll, scheduling, time and attendance, workforce reporting, analytics, or a related area.
• Advanced or strong working knowledge of Microsoft Excel, including data analysis, reporting, formulas, and data visualization.
• Experience with Power BI, Tableau, or similar business intelligence and reporting platforms.
• Strong analytical and problem-solving skills with the ability to interpret data and identify meaningful business insights.
• Excellent organizational and time-management skills with strong attention to detail.
• Strong written and verbal communication skills, including the ability to present data and findings to leadership.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Healthcare industry experience is preferred.