Inside Customer Service Associate

Job Description

Job Description

Glastender Inc. is a family-owned manufacturer of commercial bar and restaurant equipment, known for its high-quality products and innovative solutions. With a strong commitment to the customer experience, Glastender has been serving the industry for over 50 years, providing establishments with state-of-the-art equipment and exceptional service.

We are currently looking for an Inside Customer Service Associate who can communicate with outside customers by providing exceptional customer service by addressing their concerns and resolving issues promptly (inquiries, orders, and product information via phone and email). Qualified candidates would be able to perform and possess the following skills:

Responsibilities:

1. Learn about Glastender products, features, and applications, and how to work them into efficient bar designs while discussing these options with a variety of customers across the world.

2. Develop basic proficiency in designing the best application of Glastender products, including glasswashers, underbar equipment, modular bar die, cocktail stations, vertical door refrigeration, slide-top bottle/can coolers, mug frosters, and draft beverage systems.

3. Compile and submit quotations, perform order verification, order entry, and complete detailed shop drawings for use in production utilizing AutoCAD and KCL software, providing all necessary manufacturing details.

4. Design elementary/small bar equipment layouts for dealers, designers, and sales representatives based on drawings, specifications, and customer communication. Prepare draft layouts, conduct follow-up calls, and produce final bar plans that include unit sizes, quantities, and distances.
5. Become proficient in basic AutoCAD 2D drawing using existing symbols and/or isometric drawings. AutoCAD is the primary design software for this position. Learn and become proficient in Glastenders proprietary GTDesigner 3D software.
6. Create shop drawings
7. Demonstrate basic proficiency using Glastender's business software Master Tools, and AutoQuotes for quotation submissions and order entry.
8. Manage customer service–related sales calls and assist customers with basic sales, service, and technical questions. Develop the ability to persuade customers to choose Glastender products over competitors by explaining benefits related to design, features, options, accessories, and materials.

Qualifications:

• High School diploma or equivalent
• Associate's or Bachelor's degree preferred
• Strong communication skills and demonstrated attention to detail
• Computer experience, preferably with Microsoft Word/Excel or similar word processing and spreadsheet software
• Strong computer proficiency in multi-tasking with multiple software programs
• AutoCAD experience preferred
• Previous customer service experience required

If you are excited about providing exceptional customer service and thrive in a collaborative team environment, we want to hear from you. You will play a pivotal role in supporting our sales team and ensuring a seamless experience for our customers. This position is perfect for individuals with a passion for customer service and a great approach to sales support.

Join Glastender Inc. and be a part of an industry leader committed to excellence in every aspect of our business.