Service Advisor

Toyota of Gallatin Helping satisfied customers drive away with a smile on their face is what we do – join a team focused on earning customers for life! Responsibilities Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests. Verify warranty and service contract coverage. Develop estimates by costing materials, supplies, and labor; calculating customer payment, including deductibles. Prepare repair orders (RO), obtain approval signatures, and enter RO into the service database system. Serve as the communicator and liaison between the customer and technician, ensuring clear understanding of needs and recommended service/repairs. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer manufacturer warranty for qualifying vehicle repairs. Keep customers informed of service specials, completion times, and service expenses. Qualifications Previous Service Advisor experience, preferred. Prior experience as an automotive technician a plus. A team player focused on providing exemplary customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver’s license in your state of residence. High School graduate or equivalent, 18 years or older required. Toyota and CDK experience REQUIRED. Benefits Competitive pay Medical, Dental, and Vision plans Paid holidays & PTO Short- and long-term disability Paid life insurance 401(k) retirement plan Employee stock purchase plan Lithia Learning Center Vehicle purchase discounts Wellness programs We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr