Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2021 and currently lead a team of five. I’ve spent most of my career in the insurance industry and bring over 20 years of experience to the agency. Helping people, developing strong relationships, and building a positive team environment have always been passions of mine.

I earned my MBA from University of Southern Indiana and my bachelor’s degree from Illinois State University. I’m married with children who keep me busy and active outside of work. I stay involved in the community through the Gibson County Chamber of Commerce, Junior Achievement initiatives, and a variety of local community events. Giving back and staying connected locally is something I truly value.

Our agency offers a Simple IRA, licensing costs paid up front, extensive training opportunities, and a flexible, understanding environment when it comes to personal and family needs. We’re committed to helping team members feel supported and set up for success from the start.

Our office culture is one of the things I’m most proud of. We’ve built a positive, encouraging environment where people genuinely enjoy coming to work. I strongly believe that insurance can be taught, but work ethic, integrity, and drive come from within. I’m looking for someone with strong character, motivation, and a desire to succeed. If you’re looking for a supportive team that values positivity, growth, and long-term success, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Marcy King - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.