Dispatcher, Internal Ambulance Services

Dispatcher

We are seeking a dedicated and reliable Dispatcher to join our team in a unique role supporting both ambulance and Mobile Integrated Healthcare (MIH) dispatch operations. In this position, you will work closely with a highly experienced team to coordinate patient transportation and support critical healthcare services within the community. This per diem opportunity is ideal for individuals who thrive in a fast-paced environment, can work independently, and possess strong communication, multitasking, and problem-solving skills. Whether supporting daytime or overnight operations, Dispatchers play a vital role in ensuring seamless service delivery and exceptional patient care.

Schedule & Commitment: This is a per diem position with a minimum commitment of one (1) 12-hour shift per month.

Shift Options:

• 12-hour shifts available on both days and overnights
• Flexible start and end times based on operational needs and staff availability
• Opportunities for additional shifts may be available

This is a fantastic opportunity to join a collaborative team with strong tenure while maintaining the flexibility to balance other professional and personal commitments.

What You'll Do:

• Receive and prioritize emergency and non-emergency calls from hospitals, patients, and healthcare providers.
• Coordinate ambulance and MIH services by dispatching appropriate personnel and resources.
• Accurately relay critical information, including patient details, locations, and call nature.
• Collaborate with and follow up with MIH team members to ensure continuity of care and proper communication.
• Input, track, and update mobile healthcare call data in real time.
• Monitor response times and follow up on exceptions.
• Maintain accurate dispatch logs and prepare reports for review.
• Serve as a liaison between facilities, providers, and the healthcare team.

Qualifications:

What We're Looking For:

• Education: High School Diploma or equivalent required; additional certifications/diplomas preferred.
• Experience: 12 years in emergency dispatching, EMS, or a related field strongly preferred.
• Skills & Abilities:
• Strong verbal and written communication.
• Ability to multi-task and stay calm under pressure.
• Proficiency with dispatch software, GPS, and communication tools.
• Sound problem-solving and decision-making skills.
• Ability to work independently while collaborating effectively with the broader team.

This is a great opportunity to work in a unique dual-role dispatch environment, gain experience in both ambulance and MIH operations, and be part of a supportive workplace where staff tenure is high. Whether working daytime or overnight shifts, you'll have the opportunity to take ownership of your work while remaining connected to a team that values collaboration, reliability, and service to the community. With flexible scheduling and per diem commitment requirements, this role offers the perfect balance of meaningful work and schedule flexibility.

Our dispatch center is located at Assembly Row in Somerville - easy access and parking.

If you're quick-thinking, reliable, and ready to make an impact in a vital healthcare support role, we'd love to hear from you!