IT Manager II

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow <
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The IT Manager II is accountable for delivery of medium-to-high complexity projects. This position plans, initiates and manages medium-to-high complexity store technology projects involving medium to large sized cross-functional teams. Under general direction, the IT Manager II – Store Systems is responsible for managing medium to large scale store systems initiatives. This role provides leadership for store hardware lifecycle management, device certification, and deployment governance, ensuring technology solutions are compliant, scalable, supported, and aligned with business objectives. While executing store systems initiatives IT Manager II establishes and maintains project governance, workplan, resource plan and budget. The role monitors progress to ensure deadlines, standards, and cost targets are met while maintaining project documentation and traceability.

The base salary range for this role is $134,300 – $229,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS

• Define, own, and manage the store hardware lifecycle roadmap, including operating system strategy and standards, in partnership with the architecture team.

• Track and manage hardware End-of-Sale (EOS), End-of-Engineering Support (EOES), and End-of-Support (EOS) milestones, and develop multi-year replacement strategies to remediate legacy devices and mitigate risk.

• Lead annual store device certification, validation, and lab testing activities to ensure compliance and readiness.

• Govern hardware deployments across store locations, including approval of deployment models, rollout schedules, and execution plans

• Lead large-scale hardware refresh and rollout programs, leveraging multiple delivery and deployment methodologies.

• Coordinate end-to-end hardware procurement activities, including bill of materials, vendor coordination, shipment tracking, and delivery. 

• Act as the primary owner for vendor management, including contract/SOW reviews, negotiations, and performance management in collaboration with Legal and IT Contracts

• Produce and manage detailed project and workstream plans, ensuring activities are clearly defined, sequenced, resourced, and delivered on schedule. • Plan and lead project analysis and stakeholder consultations to define scope, objectives, and deliverables.

• Identify, assess, and manage project risks, issues, dependencies, and constraints, escalating as appropriate.

• Prepare and present executive-level status reports highlighting progress, risks, and key decisions

• Partner with business stakeholders, store operations, internal teams, and third-party resources to align expectations and ensure successful delivery.

• Provide leadership, guidance, and oversight to internal teams and external deployment partners.

• Capture and document lessons learned to improve future programs and initiatives.

• Review existing operations and drive continuous improvement through process optimization and innovative solutions.

• Maintain professional accreditations and remain current on project management tools, methodologies, and industry best practices through ongoing development. 

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Building Effective Teams

Developing Talent

Collaboration

Leading by Example

Communicates Effectively

Manages Conflict

Business Acumen

Plans, Aligns & Prioritizes

Organizational Agility

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Bachelor's degree with a concentration in Business, Information Systems or Computer Science or related equivalent experience
• Minimum 8-10 years of experience leading project planning and executions in a medium to large company
• Excellent verbal, written and presentation communication skills; effective listener
• Strong knowledge of POS systems, retail hardware/software, and retail store technologies.
• Resourcefulness - identifies different ways to accomplish work when resources are limited 
• Demonstrated ability to collaborate and build strong relationships with individuals at different organizational levels
• Vendor contract negotiation and management 
• Influence and Negotiation: able to obtain consensus between two or more internal or external parties with different interests
• Proven organization skills: ability to prioritize effectively and manage multiple tasks in an environment with competing demands
• Strong MS Office skills – Microsoft Project, Microsoft Teams, Microsoft SharePoint, Microsoft One Drive and Visio. Adept at learning technologies, tools and processes.
• Knowledge of PMO tools such as OnePlan, Primavera, Planview
• Experience working with Microsoft, Android, and Unix platforms, as well as databases such as Oracle and Microsoft SQL Server, and programming/scripting languages including Python and PowerShell.
• Experience with Waterfall, Agile and Hybrid project delivery methodologies 

Preferred Qualifications:

• Project Management Certification such as PMP, PBA, CSM

EDUCATION / CERTIFICATIONS

• Bachelor's degree with a concentration in Business, Information Systems or Computer Science or related equivalent experience.

PHYSICAL REQUIREMENTS

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person and remote meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

Ability to travel up to 5% of the time

SUPERVISORY RESPONSIBILITIES

IT LEAD

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $134,300.00 to $261,100.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.