Service Now System Administrator

Date Posted:
2026-05-07
Country:
United States of America
Location:
US-TX-REMOTE
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

We are seeking a seasoned ServiceNow System Administrator to join our Service Management Platform team. In this crucial role, you will be a collaborative self-starter, managing the administrative responsibilities of the ServiceNow platform, providing advanced operational support while actively working with the ServiceNow architect, development, product and operational teams. This is an exciting opportunity to make a significant impact within a fast-paced, mission-driven environment!

What You Will Do:

Platform Administration:

• Manage day-to-day operations of the ServiceNow platform, including user access, instance health, scheduled jobs, access governance, license management and environment management.
• Configuration & Customization: Design, configure, and maintain ServiceNow modules such as ITSM, HRSD, ITOM, CMDB, and custom applications to meet business requirements.

Security & Compliance:

• Ensure platform configurations comply with industry regulations (e.g., FedRAMP, NIST, DFARS, ITAR) and internal cybersecurity policies.

Workflow Automation:

• Develop and maintain automated workflows, business rules, and integrations to streamline business processes.

Integration Management:

• Support integration with enterprise systems (e.g., ERP, HRIS, IAM) using APIs, MID servers, and integration hubs.

Reporting & Dashboards:

• Create and maintain performance analytics, dashboards, and reports to support operational visibility and decision-making.

Change Management:

• Participate in change control processes, ensuring updates are tested, documented, and deployed with minimal disruption.

Stakeholder Collaboration:

• Work closely with other DT teams, cybersecurity, compliance, and business units to gather requirements and deliver solutions aligned with strategic goals.

Upgrades & Enhancements:

• Perform platform upgrades, patching, cloning, and feature rollouts while minimizing downtime and ensuring compatibility with existing configurations.

Qualifications You Must Have:

• Bachelor's Degree from an accredited school in Computer Science, Information Technology, Business Administration, or related field
  (or equivalent experience) and minimum 5 years of related experience.
• Proficiency in multiple ServiceNow modules like ITSM, HRSD, CMDB, ITOM, ITAM, CSM, Source to Pay etc.
• ServiceNow Certified System Administrator (CSA).
• Working knowledge of ITSM processes.
• Working knowledge of SAFe (Scaled Agile Framework).

Qualifications We Prefer:

• ServiceNow Certified Implementation Specialist (CIS)
• ITIL V4 Foundation Certification
• Customer-centric mindset
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work in a large and matrixed corporate environment
• Ability to work with, and influence, all levels of management
• Strong time management and prioritization skills
• Desire and ability to quickly learn and apply new concepts

What We Offer:

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work location: Remote

This position is classified as:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.


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