Helpdesk Support Technician

Job Description Job Description IT Technician (Computer Consulting) - Las Vegas About Us: We are aComputer Consulting company based in Las Vegas, providing a broad range of IT services to our clients, from Network Design and Support to Desktop Support. We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients resolve technical issues, we want to hear from you! Job Responsibilities: Adhere consistently to company policies and procedures. Provide timely and accurate verbal and written status reports. Create, manage, and resolve trouble tickets effectively. Maintain attention to detail and excellent customer service skills. Communicate clearly and follow up on tasks and unresolved issues. Present technical information with clarity and professionalism. Demonstrate strong troubleshooting skills and the ability to think on your feet. Have reliable transportation (a must). Be flexible with occasional overtime and rotational On-Call schedules. Technical Skills & Qualifications: We are looking for candidates with experience in the following areas: Microsoft 365 Admin Center: Managing user accounts, permissions, and troubleshooting. End-User Support: Providing assistance with Microsoft Office and various Microsoft Operating Systems. Network Troubleshooting: Diagnosing and resolving Wide Area and Local Area Network issues. Routers, Firewalls, and Network Security: Configuration and troubleshooting. Software Troubleshooting: Working with applications such as Microsoft Office, CRM, ERP, and other software packages. Web-Based Technologies: Basic understanding of web technologies and coding (a plus). Certifications: Relevant certifications (CompTIA, Microsoft, Cisco, etc.) are preferred but not required. \nCompany Description Innovative Network Solutions LLC is a results-driven Managed Service Provider supporting a diverse portfolio of clients across multiple industries. We deliver proactive IT support, cybersecurity, cloud solutions, and strategic technology guidance that keeps businesses running and growing. Our team works hands-on with modern tools, real-world challenges, and decision-makers—not ticket factories. If you want exposure, responsibility, and room to grow, you’ll find it here. Company Description Innovative Network Solutions LLC is a results-driven Managed Service Provider supporting a diverse portfolio of clients across multiple industries. We deliver proactive IT support, cybersecurity, cloud solutions, and strategic technology guidance that keeps businesses running and growing. Our team works hands-on with modern tools, real-world challenges, and decision-makers—not ticket factories. If you want exposure, responsibility, and room to grow, you’ll find it here.