MS Dynamics CRM Solutions Architect

Solution ArchitectMust have technical/functional skills technical skills strong experience with: Microsoft Dynamics 365 Customer Engagement (CRM) Dataverse Power Platform (Power Apps, Power Automate, Power BI) C#,.NET Framework/.NET Core JavaScript, TypeScript Plugins, Custom Workflows, Custom APIs Azure Integration Services REST APIs and Web Services Solution Management and ALM CI/CD using Azure DevOps Functional knowledge deep understanding of Dynamics 365 modules such as: Customer Service Sales Case Management Marketing Agentic AI Technical skills Microsoft AI & Copilot · Dynamics 365 Copilot · Microsoft 365 Copilot · Copilot Studio · Azure OpenAI · Azure AI Foundry · AI Builder · Power Platform Copilot Agent Development · Agentic AI Architecture · Autonomous & Multi-Agent Systems · Agent Orchestration · Human-in-the-Loop Workflows · Agent Lifecycle Management & Monitoring CRM + AI · AI-Driven Case Management · Dynamics 365 Customer Service Copilot · Intelligent Lead Qualification · Case Summarization · Knowledge Search · Sentiment Analysis · Next Best Action Generative AI · LLMs · Prompt Engineering · Function Calling · Tool Integration · Context Management Knowledge Grounding · RAG (Retrieval-Augmented Generation) · Azure AI Search · Vector & Semantic Search · Enterprise Knowledge Management Integration & Automation · Dataverse APIs · REST APIs · Azure Functions · Logic Apps · Service Bus · Custom Connectors · Power Automate Roles & Responsibilities · Define end-to-end solution architecture for Microsoft Dynamics 365 and Power Platform implementations. · Collaborate with business stakeholders to translate requirements into scalable, secure, and maintainable solutions. · Provide technical leadership to development teams and review solution designs, customizations, integrations, and code. · Design and oversee integrations with enterprise systems using Azure services, APIs, and middleware platforms. · Establish architecture standards, governance processes, and best practices for CRM delivery. · Lead data migration, security, performance optimization, and application lifecycle management activities. · Identify technical risks, recommend mitigation strategies, and support successful project delivery. · Mentor technical teams and promote innovation through Power Platform, AI, and Microsoft Copilot capabilities. Agentic AI Responsibilities · Define and execute the AI strategy for Dynamics 365 and Power Platform solutions. · Architect and implement AI agents using Copilot Studio, Dynamics 365 Copilot, and Azure OpenAI. · Deliver AI-driven automation solutions targeting measurable improvements in productivity, customer experience, and operational efficiency. · Lead AI innovation initiatives, PoCs, and enterprise-scale deployments. · Establish governance, security, and Responsible AI standards for all AI solutions. · Mentor teams on agentic AI architecture, prompting strategies, and AI best practices. · Drive adoption of AI capabilities with measurable business outcomes, including reduced manual effort, faster case resolution, and improved user satisfaction. Generic Managerial Skills, If any · Leadership and team development · Strategic thinking and decision-making · Excellent communication and presentation skills · Collaboration and cross-functional team leadership · Innovation and continuous improvement mindset · Strong ownership, governance, and accountability focus TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $160,000-$170,000 a year