Front Desk Coordinator

Job Title

Under the direction of the Practice Manager, responsible for implementing standard hospital policies, educating registrar staff on accurate patient registration procedures, abstracting and charge entries on a daily basis. Coordinate staff scheduling to meet volume and work flow demands. Duties also include: checking patients in and out, answering the telephone, scheduling patients, obtaining incoming referrals, registering patients, verifying insurance information, entering and abstracting charges into the computer.

Required Skills/Qualifications/Training/Experience

Knowledge of third party insurer and HMO primary care guidelines

Familiarity with Meditech scheduling and order entry systems

Excellent oral and written communication skills required

Previous medical office work experience in a high volume electronic medical record environment

Departmental specialized training on medical software and electronic equipment, etc.

SMH and department orientation to supervisory responsibilities relating to educational requirements, evaluation process, Human Resources forms, Payroll procedures, etc.

Command of verbal and written English

Positive interpersonal communication skills

Computer literate

Strong organizational skills

Medical terminology

Preferred Skills/Qualifications/Training/Experience

Previous supervisor experience

Educational Requirements: High school graduate or equivalent required

Associates degree in business preferred

License/Certification: N/A

Age Specific Criteria: Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.

Ability to Meet Job Performance Expectations: Must have the ability to perform essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.