Automotive Service Advisor

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

As a Big O Tires Service Advisor , you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands-on, motivated leader preparing to advance as our business grows. We are looking for people-first individuals with a desire to work and grow in the automotive services industry in a fast-growing location. Business owners will be highly visible and available to all employees. Let's grow together!

Pay Rate: $55,000-$80,000 per year

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & People Development

• Support ownership in coaching, developing, and motivating the store team
• Lead by example, fostering accountability, teamwork
• Provide real-time coaching, feedback, and training to help team members grow
• Act as the manager on duty in the owners' absence, ensuring continuity and a uniform customer and employee experience
• Think strategically, connecting daily operations to near- and long-term store goals

Sales & Customer Experience

• Actively engage with customers to identify needs, present solutions, and close sales
• Support sales of all product lines, including fleet accounts
• Monitor customer feedback and assist in maintaining high service standards
• Deliver exceptional results by modeling strong communication, solution-oriented service, and follow-through that builds long-term customer relationships

Operational Management

• Oversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordination
• Help ensure adherence to compliance, safety protocols, and operational procedures
• Communicate and reinforce store initiatives and programs
• Partner with the ownership to manage vendor relationships, product availability, and shop productivity

Financial & Business Management

• Assist with P&L management by monitoring sales, labor, and other expense categories
• Analyze reports and metrics to identify improvement opportunities
• Help execute strategies to achieve or exceed store goals and financial targets
• Maintain accuracy in reporting, recordkeeping, and inventory management

QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2 years of leadership experience in a retail or related customer-facing environment
• Proven ability to lead teams, drive sales, and deliver excellent customer service
• Strong communication, problem-solving, and decision-making skills
• Financial literacy and comfort with operational reporting and performance metrics
• Proficiency in POS systems and reporting tools

Work Environment

You will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed.

Compensation: $55,000.00 - $80,000.00 per year


From flat tires and oil changes to rotor resurfacing and that weird clunking sound you've been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.

Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.