IT Specialist

We have an outstanding Contract position for anIT Specialistto join a leading Company located in theBirmingham, ALsurrounding area.

The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.

Job Responsibilities:

• Customer Service: Providing a positive user experience by being patient , empathetic , and helpful .

• Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.

• Troubleshooting Technical Issues: Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions.

• User Account Management: Managing user accounts, including creating accounts , assigning permissions, and resetting passwords .

• Software Installation and Configuration: Assisting with the installation and setup of software applications.

• Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.

• Providing Step-by-Step Guidance: Offering clear instructions to help users resolve their issues independently.

Basic Hiring Criteria:

• High school diploma or equivalent.

• Minimum of 5 years of Current IT Support Experience.

• Experience with Windows environments, including workstations and servers.

• Experience with Active Directory, including Group Policy, File/Print sharing, RDP.

Desired Qualifications:

• Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).

• Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.

• Strong problem-solving skills and attention to detail.

• Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.

• Ability to work both independently and collaboratively within a team environment.

• Experience with Windows 10/11.

• Experience with macOS operating systems; knowledge of Microsoft 365 products and services is a plus.

• Experience with Medical IT is a huge plus.

• Basic understanding of networking concepts and protocols.

• Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues.

• Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance