Imaging Center Hospitality Supervisor

This is a promotional opportunity for current Fairfax Radiology Center employees

Imaging Center Hospitality Supervisor
Lansdowne, VA
Full-Time | Monday-Friday | 8:30 AM - 5:00 PM

Lead the Team That Creates Exceptional Patient Experiences

At Fairfax Radiology Centers (FRC), we believe every patient interaction matters. From the moment a patient walks through our doors, our hospitality team sets the tone for an experience that is welcoming, compassionate, and professional.

We're looking for an Imaging Center Hospitality Supervisor to lead the front desk team at our Lansdowne Imaging Center . In this role, you'll oversee daily hospitality operations, coach and develop your team, solve challenges in real time, and create an exceptional experience for every patient and visitor.

If you're an experienced healthcare hospitality professional who enjoys leading others, solving problems, and delivering outstanding customer service, we'd love to meet you.

Why You'll Love Working Here
At Fairfax Radiology Centers, you'll join one of the nation's largest outpatient imaging practices, where our culture is built around compassion, teamwork, and excellence.
We offer:

• Medical, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k)
• Profit Sharing Plan
• Tuition Reimbursement
• Free on-site parking
• Employee Assistance Program
• Career growth and leadership development opportunities
• A collaborative, patient-first culture

What You'll Do
Lead the Hospitality Team

• Supervise the daily operations of the Imaging Center Hospitality team.
• Coach, mentor, and develop Hospitality Associates and Specialists.
• Lead onboarding and training for new team members.
• Create staff schedules and ensure appropriate daily coverage.
• Review and approve employee timecards and leave requests.
• Coach employees on service recovery techniques and hospitality standards.
• Maintain a visible, approachable leadership presence while supporting staff throughout the day.
• Communicate clear expectations, provide ongoing feedback, and foster a positive, accountable team culture.
• Partner with center leadership to continually improve patient experience and front desk operations.

Champion the Patient Experience

• Welcome every patient and visitor with professionalism, warmth, and compassion.
• Respond promptly to patient complaints, delays, and service concerns.
• Listen actively, acknowledge each patient's experience, and take ownership of resolving concerns whenever possible.
• De-escalate challenging situations with empathy, professionalism, and sound judgment.
• Monitor patient flow and waiting times while proactively communicating delays.
• Identify recurring patient service concerns and recommend process improvements that enhance the overall patient experience.
• Maintain a clean, organized, and welcoming reception environment.

Support Daily Operations

• Register patients accurately using the Radiology Information System (RIS).
• Verify physician orders, insurance information, and authorizations.
• Collect payments and required documentation.
• Schedule imaging appointments and walk-in X-ray exams as needed.
• Answer incoming calls using Fairfax Radiology's customer service standards.
• Assist with medical record requests, DVDs, and other administrative functions.
• Lead the front desk through workflow disruptions or system downtimes while maintaining exceptional patient service.
• Ensure compliance with HIPAA, OSHA, and organizational policies.

Leadership Qualifications
We're looking for a leader who combines exceptional hospitality with operational excellence and is passionate about developing others while delivering an outstanding patient experience.
Qualifications include:

• High school diploma or GED required.
• Minimum of 5 years of customer service or hospitality experience , preferably in healthcare.
• Minimum of 3 years of healthcare administrative experience required.
• Previous supervisory, lead, or team leadership experience preferred.
• Radiology or specialty practice experience preferred.
• Strong computer proficiency and the ability to learn multiple healthcare systems.
• Excellent verbal and written English communication skills.

You'll Be Successful If You Are...

• An approachable, visible leader who enjoys supporting and developing your team.
• Comfortable making decisions independently while collaborating with center leadership.
• Highly organized, dependable, and able to prioritize competing demands in a fast-paced environment.
• Calm under pressure and skilled at resolving conflict with professionalism and empathy.
• Creative in identifying solutions to workflow and patient-flow challenges.
• Able to balance exceptional patient service with productivity, employee engagement, and operational goals.
• Consistent in communicating expectations, holding others accountable, and following through.
• Passionate about coaching others, recognizing great performance, and creating a positive team culture.
• Committed to ensuring every patient and visitor feels welcomed, respected, and cared for.

Why Fairfax Radiology Centers?
For more than 60 years, Fairfax Radiology Centers has been a trusted leader in outpatient diagnostic imaging throughout Northern Virginia. We know that exceptional patient care begins long before an imaging exam starts. It begins with the first smile, the first greeting, and the confidence patients feel when they're welcomed by a caring, professional team.

Compensation
Based on your qualifications and experience, the compensation range for this position is:
$22.10 - $29.00 per hour
Placement within the range is determined by factors including experience, education, certifications, and internal equity.

Equal Opportunity Employer
Fairfax Radiology Centers provides equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), gender identity or expression, sexual orientation, national origin, disability, military service, genetic information, or any other characteristic protected by law.