Secondary Markets Manager

Secondary Markets Manager

As the Secondary Markets Manager, you'll lead our enterprise Appliance Intake and TV Damage Reduction initiatives. You will drive operational improvements across the end-to-end product lifecycle, from vendor partnerships and inbound logistics to fulfillment and customer returns. You'll identify business opportunities, develop standardized processes, and leverage cross-functional partnerships across category, supply chain distribution, services, omnichannel operations, decision science, finance, and vendor partners to deliver sustainable improvements. Success in this role will require strong leadership, data-driven problem solving, and the ability to influence strategic change through effective collaboration and execution. This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What You'll Do

• Develop and implement data-driven strategies, process improvements, and continuous improvement initiatives to reduce Appliance Intake and Damage Reduction (Manager Position 1), and TV Damage Reduction (Manager Position 2)
• Identify and prioritize opportunities that improve customer experience, operational efficiency, and financial performance.
• Establish and monitor key performance metrics, reporting, and dashboards to identify trends and root causes of returns, defects, and damage.
• Translate data insights into actionable recommendations and lead corrective actions to deliver measurable business results.
• Provide leadership and direction to cross-functional teams and external partners, including Merchandising, Distribution Operations, Fulfillment, Omnichannel Operations, Decision Science, and Vendors.
• Facilitate issue resolution, drive alignment on strategic initiatives, and lead the successful execution of process enhancements and new business opportunities.
• Lead and develop team members through coaching, performance management, and career development planning.
• Evaluate emerging capabilities, technologies, and industry best practices, integrating new solutions into end-to-end business processes to improve operational effectiveness and support long-term business growth.

Basic Qualifications

• 5 years of experience in supply chain or general business management
• 2 years of leadership experience (people, process, or project management)
• Ability to influence with demonstrated success in building credibility with peers and senior stakeholders to drive action and change
• Problem-solving skills and analytical abilities with competency translating complex problems into actionable goals, expected results, solutions, and roadmaps
• Understanding of resale, supply chain and business management principles

Preferred Qualifications

• Bachelor's Degree
• 5+ years of experience in a large global consumer-oriented business in the Retail industry, Resale industry, Supply Chain, consulting, developing and leading

What's In It For You

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary. For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.