Administrative Assistant IV

Delinquent Collections Team Member

Serves as part of the Delinquent Collections Team (tax and non-tax). Working together with the collection agency, performs collection activities to recover delinquent property taxes, license taxes, food and beverage taxes, and other miscellaneous taxes and receivables administered by the Department of Tax Administration (DTA). Duties consist of all collection functions, including but not limited to, skip-tracing, conducting research, arranging payment plans, handling set-off debt claims, and reviewing/authorizing legal action recommendations from the collection agency related to referred delinquent accounts. Establishes and maintains effective working relationships with both external and internal contacts. Serves as liaison between DTA, partner agencies at the state and local levels, and third-party collection vendors to ensure the timely and accurate exchange of information or action concerning delinquent accounts. Effectively corresponds with citizens and co-workers through accurate and complete written and verbal communications that meet both department and county needs. Explains the statutory requirements and internal policies for assessing and collecting delinquent property taxes, license taxes, food and beverage taxes, and other miscellaneous taxes and receivables administered by DTA. Serves as back-up to the Cashiering and Central Telephone Sections as needed by assisting taxpayers in person at the customer service counter and answering inbound calls. Meets defined departmental productivity standards and maintains confidentiality regarding all systems and data. Provides critical support in other sections throughout the agency. Performs other related duties as assigned.

Note: The assigned functional areas of the position include general administrative support, debt collection, and customer service.

General Financial Duties

• Recommends changes to agency/work unit administrative policies, procedures and methods;
• Uses existing spreadsheets and databases to interpret and organize resource information;
• Provides customized reports to analysts or others in the unit.

Accounting

• Resolves problems by performing qualitative review of individual cases.

Scheduling & Coordinating for others

• Determines what confidential information can be disseminated and to whom.

Communication

• Independently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature;
• Coordinates data collection and provides information to others including executive/work unit head;
• Explains policies of the functional area (e.g., purchasing, travel, and leave).

General Administrative

• Prepares non-routine responses to correspondence.

Receptionist/Public Contact

• Oversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies & procedures;
• Interprets county rules & regulations to employees, management, and the public using discretion as to proper application.

Reports

• Prepares routine reports and statistics based on information compiled from various sources;
• Determines report format and elements.

Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides; Position may require knowledge of basic principles and methods of a technical or professional field.

Math Skills

• Basic math skills.

Word Processing/Typing

• Intermediate skills in use of applicable Microsoft Office Word.

PC Skills

• Intermediate skills in the use of applicable Microsoft Office Suite software;
• Intermediate skills in the use of agency specific software applications.

Communication

• Ability to communicate well through written and oral means.

Information Abilities

• Ability to gather, integrate, and analyze simple data.

Interpersonal Abilities

• Ability to establish and maintain effective working relationships with both external and internal contacts.

Executive Assistance

• Ability to maintain confidentiality and be sensitive to political issues.

Minimum Qualifications:

Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).

Necessary Special Requirements:

• The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
• Additional Work Schedule Requirements: This position requires a flexible schedule, including the ability to work overtime during peak seasons or as business needs demand.

Preferred Qualifications:

• 3 or more years of experience providing administrative support in the assigned functional areas.
• 3 or more years of experience providing administrative support in an office environment.
• 3 or more years of experience providing front-line customer service, which includes responding to internal and external customer inquiries face-to-face, by telephone, and in writing.
• 3 or more years of experience collecting delinquent debt.
• Strong interpersonal skills and the ability to create and maintain positive working relationships.
• Ability to work independently and in a team, manage time, multi-task, and prioritize.
• Clear and concise oral and written communication skills.
• Ability to exercise tact, discretion, initiative, and creativity.
• Strong analytical, problem-solving, and decision-making capabilities.
• Intermediate proficiency in Microsoft Office applications such as Excel, Outlook, and Word.

Physical Requirements:

Job is generally sedentary in nature; however, employee may be required to do some walking, standing, bending, and carrying of items under 10 lbs. Ability to input, access, and retrieve information from a computer. All duties performed with or without reasonable accommodations.

Selection Procedure:

Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others). We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY View phone number on click.appcast.io. View email address on click.appcast.io EEO/AA/TTY.