Anthropologie Department Manager - Service & Styling

LocationThis position is located at 1120 1st St, Napa, California, 94559 United StatesRole SummaryThe Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.Role ResponsibilitiesCustomer ExperienceLeads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goalsTeaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clienteleProvides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experienceSupports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagementLeadership + Team Management Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and salesDrives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associatesSupports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growthUtilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activitiesVisual + Business OperationsContributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levelsTakes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention effortsSupports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followedCommunication + Relationships Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectivesFacilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the teamSets individual sales goals and selling expectations to cultivate a collaborative selling environmentProvides insights related to the customer and staff experience and communicates feedback to the Store ManagerRole QualificationsAnthro brand fan2+ years of retail leadership experienceStrong merchant skills and a history of delivering financial resultsProven record of developing great talentAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysThe PerksURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit Pay RangeUSD $21.38 - USD $22.02 /Hr.Job SummaryJob Family: StoresEmployee Type: RegularPosition Type: Full-Time