Clinical Software Success Manager

Customer Service Manager, Laboratory Software – Central Time Zone or Eastern Time Zone, Daytime hours, typically 8:00am–5:00pm. As a Customer Service Manager, Laboratory Software you will leverage your deep clinical workflow expertise to champion healthcare technology adoption, strengthen client partnerships, resolve technical challenges, and collaborate closely with the sales and support teams. Responsibilities Partner with sales to deliver clinical and technical demonstrations of Labcorp software products and provide ongoing guidance to internal teams and customers. Collaborate with sales and other internal stakeholders to define, document and refine clinical workflows, incorporating Labcorp software solutions and other support tools. Monitor and analyze client metrics and feedback to identify optimization opportunities and maximize customer success with software and genomic testing solutions. Capture, document and communicate client feedback to influence the release of enhancements and bug fixes. Partner with Enterprise Project Managers to facilitate implementation/integration projects. Lead customer onboarding and training to drive adoption and long‑term success. Partner with internal customer support and technical support teams to help resolve client escalations and be an active participant in special projects. Present relevant client metrics and insights during customer business reviews with key stakeholders. Minimum Qualifications Bachelor’s Degree (BA/BS) OR Registered Nurse with 3 years or more of experience in implementing, onboarding and supporting clinical decision solutions with clinics and health systems of all sizes. 3 years or more of demonstrated success in account management, customer success management or other business‑to‑business relationship engagements. Working knowledge of clinical, research and/or electronic medical record workflow. 3 years or more of experience managing multiple project timelines. Preferred Qualifications Registered nurse, Board‑certified genetic counselor or similar clinical position that requires navigating patient clinical IT system workflows on a daily basis. 2 or more years of experience using Epic systems and clinical decision support tools in hereditary cancer. 2 years or more of experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience. 1 year or more of project management experience. 1 year or more of performing data analysis for healthcare or laboratory organizations. Additional Job Standards A passion for customers and a commitment to high customer satisfaction. Excellent communication and teamwork skills – including the ability to map out components of a project and create an estimated timeline for the work. Ability to present to diverse levels of internal and external organizations including a variety of clinical areas. Strong interpersonal skills and the ability to establish solid relationships and elicit cooperation from a variety of stakeholders. Exceptional analytical and strategic problem‑solving skills. The ability to work both independently and collaboratively in a dynamic environment. Flexible shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and changes. Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. Pay Range: $70,000–$120,000. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of the business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. #J-18808-Ljbffr LCA Lab. Corp. of America