Business Operations Manager - Machine Learning and AI

As a Vice President, you will lead strategic initiatives that drive innovation and operational excellence. This is an opportunity to work with cutting‑edge technology and collaborate with talented professionals across the firm. You’ll play a key role in transforming how we deliver value to our customers and the business. Grow your career while making a meaningful impact on the future of banking. As a Vice President in Machine Learning & Intelligence Operations within Consumer & Community Banking (CCB) Operations, you will set and operationalise the management framework for a rapidly scaling Artificial Intelligence (AI) & Machine Learning (ML) organisation. You will lead business management and strategy efforts that enable sustainable growth, organisational effectiveness, and delivery at scale as AI becomes increasingly core to the firm’s operations. Your role will focus on building structure, alignment, and operating discipline across teams while driving AI/ML transformation priorities. Partnering closely with product, engineering, data, risk, and operations leaders, you will translate AI strategy into executable plans, improve how work flows across the organisation, and strengthen decision‑making, governance, and accountability. You will foster a high‑performing, innovative culture that supports both near‑term delivery and long‑term AI capabilities at enterprise scale. Job Responsibilities Lead organisational management and strategic initiatives that enable AI/ML teams to scale effectively while addressing complex, high‑impact problems in financial services. Design and evolve operating models, governance structures, and execution frameworks to support rapid growth and increasing AI maturity. Drive organisational alignment across leadership and teams by clarifying priorities, roles, decision rights, and dependencies. Monitor industry and technology trends to ensure the organisation’s structure, skills, and operating approach remain well positioned for the future of AI. Lead cross‑functional strategy and execution teams, ensuring consistent delivery, disciplined follow‑through, and measurable outcomes. Partner with senior leaders to translate AI and data strategy into execution roadmaps, investment plans, and operating goals. Oversee core business management functions, including communications, financial planning, capacity planning, vendor management, and performance management. Establish and sustain executive‑level reporting, insights, and narratives that clearly articulate progress, risks, and value realisation. Coach and develop team members, reinforcing strong management practices, accountability, and a culture of excellence and innovation. Required Qualifications, Capabilities, and Skills 5+ years of experience in strategy, business management, or organisational leadership within consulting firms or internal strategy/operating groups. Demonstrated ability to scale organisations, manage complexity, and design effective operating models in fast‑moving environments. Strong analytical and problem‑solving skills, with the ability to structure ambiguity and drive execution. Excellent written and verbal communication skills, with experience developing executive‑level materials and leadership narratives. Proven experience leading teams, influencing senior stakeholders, and driving alignment across functions. Working knowledge of AI and data concepts, with the ability to engage technical and non‑technical leaders and translate complexity into actionable insights. Preferred Qualifications, Capabilities, and Skills Undergraduate or graduate degree in economics, finance, math, engineering, computing, or a related analytic field. Experience supporting large, complex organisations through transformation, growth, or technology modernisation initiatives. Background in financial services, including consumer banking, business banking, wealth and asset management, or corporate and investment banking. Position is a full‑time in‑office role located in Chicago, IL; New York City, NY; Wilmington, DE. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programmes to meet employee needs, based on eligibility. These benefits include comprehensive health‑care coverage, on‑site health and wellness centres, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry‑leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology‑driven customer and client experiences that put users first, providing an unparalleled experience. #J-18808-Ljbffr