Office Manager

Administrator/Office Manager

Senior Helpers is a non-medical in-home care service provider committed to providing the highest quality care to the elderly community. We are expanding in the Jefferson and Orleans parish market and seeking an experienced and professional Administrator/Office Manager to join our team. We are in need of a sharp, detail-oriented, high-energy individual who is determined and able to exceed expectations with the upmost compassion and integrity. We offer a great teamwork environment and tremendous growth potential. Your contributions will truly make a difference in people’s lives. We are looking to fill this position immediately.

Reports To: COO/Owner

Primary Responsibilities (including, but not limited to):

• Manage the daily operations of the office, ensuring that a professional workplace is maintained.
• Schedule and coordinate caregiver staff based on assessment and care plan information for clients.
• Quickly and appropriately respond to situations where scheduling conflicts, emergencies and/or “call outs” arise. Complete the company schedule for the next business day/weekend before leaving at the end of each day.
• Collect and submit timesheets to complete caregiver and internal payroll according to schedule. Maintain and update database of employees.
• Assist with the recruitment, hiring, and on-boarding process for caregivers.
• Locate new sources of qualified employees. Attends job fairs and other events, as necessary.
• Assist with answering telephone calls, providing information to potential clients and solving problems for current clients.
• Assist with visiting clients and caregivers as needed to solicit feedback and develop plans to improve client services and caregiver job satisfaction.
• Assist with creating and implementing the caregiver and client appreciation and referral programs.
• Ensure that client invoices are completed accurately, timely and according to company policy.
• Create client welcome packets, prospective client packets, new hire packets, employee handbooks, client and caregiver birthday cards and thank you notes.
• Proper input of office KPIs into operating system.
• Attend local business and industry related networking functions as required.
• Track, input, and analyze performance data for the office and develop reports as requested. Proactively identify, communicate, and implement areas of potential improvement.
• Perform on call duties as assigned. Perform other administrative and office tasks, as requested.

Qualifications:

• A resident of the State of Louisiana, and a high school diploma or equivalent
• A bachelor’s degree
• A minimum of four (4) years of verifiable experience working in a field providing services to the elderly and/or persons with developmental disabilities.
• Previous Administrator experience strongly preferred.
• Experience in management, recruiting and HR on-boarding activities in homecare, home health or medical services required.
• Thorough understanding of State Regulations for Home Based Care Services (HCBS).
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing and fast-paced environment.
• Ability to maintain confidentiality with sound decision-making skills based on company policies and philosophy.
• Exceptional and verifiable customer service skills and experience.
• Professional and courteous in tone and information delivery.
• Ability to proactively prevent issues and suggest/implement office improvements.
• Proficiency in Microsoft Word, Excel, Internet, and Outlook with the ability to learn other software programs quickly.
• Exceptional verbal and written communication skills.
• Ability to work independently and as part of a team.

Benefits:

• Medical premium reimbursement
• Mileage reimbursement
• Client & personnel referral bonus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.