Senior Process Transformation Consultant - SCAN Temp

Senior Process Transformation Consultant - SCAN Temp The Senior Process Transformation Consultant - SCAN Temp will lead high‑impact initiatives that drive operational excellence across SCAN. This role plays a key role in assessing performance, improving key processes, and enhancing overall efficiency across SCAN’s core operational areas. The position reports to the Director of Operational Excellence and involves collaborating with cross‑functional leaders to identify and execute improvement strategies that align with SCAN’s enterprise goals. Responsibilities Lead enterprise‑level and/or department‑specific improvement initiatives that reduce inefficiencies, improve service delivery, and support regulatory compliance. Partner with operational leaders to evaluate business processes, identify pain points, prioritize initiatives, and propose solutions that enhance quality, efficiency, and member experience. Apply practical continuous improvement tools (Lean, root cause analysis, process redesign, workflow standardization, etc.) to drive performance improvements in SCAN’s key areas. Identify automation opportunities and partner with technical teams to implement AI‑driven solutions that streamline operations and reduce manual effort. Own the full lifecycle of high‑visibility improvement projects, from scoping and stakeholder alignment through implementation and sustainability. Monitor progress and communicate project outcomes, KPIs, and ROI to leadership. Facilitate cross‑functional workshops and improvement events (e.g., Kaizen) to gather insights, align teams, and develop collaborative solutions. Analyze operational performance and metrics to inform data‑driven decision‑making and evaluate impact of improvements. Translate data into meaningful insights and visualizations that guide business leaders toward action. Serve as a change agent, building continuous improvement capability across the organization through mentoring and coaching teams. Lead training and support the adoption of improvement methodologies, tools, and best practices. Propose actionable recommendations and help facilitate the implementation of necessary changes. Qualifications Bachelor’s Degree or equivalent experience in Healthcare Administration, Business, Public Health, or a related field is required. Graduate or Advanced Degree or equivalent experience is preferred. PMP certification preferred. 7+ years of experience in health plan operations, process improvement, or management consulting roles, with demonstrated success in leading cross‑functional initiatives. Strong leadership skills, ability to inspire teams and drive organizational success. Effective decision‑making and problem‑solving skills. Excellent written and verbal communication and interpersonal skills. Proven experience supporting cross‑functional operational readiness for large‑scale programs. Strong planning, critical thinking, and leadership abilities. Self‑starter who initiates and leads projects across varied environments. Microsoft Project skills. Proficiency with process mapping tools, change management methods, and data analysis software (e.g., Minitab, Power BI, Visio). Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook, Access). Deep understanding of continuous improvement frameworks; formal Lean or Six Sigma training or certification (Green Belt or Black Belt) preferred. Experience integrating AI, machine learning, RPA, or other automation platforms into business processes. Strong verbal and written communication, tailoring messages to diverse audiences at all levels. Ability to manage competing priorities and stakeholder expectations in a dynamic, fast‑paced environment. Demonstrated ability to work with staff at all levels, inside and outside the organization. Knowledge of managed care health insurance operations and Medicare. Ability to develop and maintain positive, productive relationships across business units to ensure smooth communication and information exchange. Benefits Temporary opportunity for a limited period of time. Base wage range: $51.06 to $73.90 per hour. Mostly remote work. Medical benefits. Paid sick time. Excellent 401(k) retirement savings plan. Robust employee recognition program. Opportunity to make a difference to members and the community every day. A background check is required. Equal Opportunity Employer SCAN is a proud Equal Employment Opportunity and affirmative action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, marital status, disability, protected veteran status or any other status protected by law. #J-18808-Ljbffr SHPCA SCAN Health Plan